Senior Revenue Operations Manager

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Lytx, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🚗 Transport

🤖 Artificial Intelligence

📡 Telecommunications

Transport • Artificial Intelligence • Telecommunications

Lytx, Inc. is a leading provider of video safety and video telematics solutions designed to enhance fleet management. The company offers a range of products including fleet management applications, advanced fleet dash cams equipped with machine vision and artificial intelligence, and services to streamline compliance and improve driver safety. Lytx aims to improve operational efficiencies, manage compliance, and increase driver safety by utilizing video technology to reduce costs and enhance fleet productivity. Through its award-winning technology and long-standing industry experience, Lytx serves a diverse range of fleets, providing tools for real-time tracking, preventative maintenance, and driver coaching.

📋 Description

• Own the end-to-end renewal forecasting process • Establish and maintain Lytx's Retain & Grow performance metrics • Partner with Finance to align on metric definitions, target-setting methodology, and reporting cadences • Proactively identify forecast gaps and surface revenue risk early • Monitor and analyze the renewal and expansion pipeline • Build frameworks and dashboards for pipeline visibility • Develop scalable frameworks to identify at-risk renewals and expansion opportunities • Define and operationalize escalation paths • Lead annual and in-year territory planning • Identify expansion whitespace within the existing customer base • Collaborate with Sales leadership, Enablement, and HR to implement territory changes • Serve as a strategic operations partner to KAM and CS leaders

🎯 Requirements

• 10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations • Demonstrated track record of building operational processes from scratch in ambiguous, high-growth environments • Experience owning or co-owning retention and expansion metrics (NRR, GRR, churn, expansion ARR) in a B2B SaaS or subscription business • Strong background in territory design, forecasting methodology, and pipeline management disciplines • Bachelor's degree in Business, Finance, Analytics, or a related field; MBA or equivalent analytical depth a plus • Expert-level proficiency in Salesforce CRM • Advanced Excel and PowerPoint skills • Familiarity with CS platforms (Totango, Gainsight, ChurnZero, or equivalent) preferred • Experience with conversation intelligence tools (Gong or equivalent) to surface customer risk signals is a plus

🏖️ Benefits

• Medical, dental and vision insurance • Health Savings Account • Flexible Spending Accounts • Telehealth • 401(k) and 401(k) match • Life and AD&D insurance • Short-Term and Long-Term Disability • FTO or PTO • Employee Well-Being program • 11 paid holidays plus 1 inclusive holiday per year • Volunteer Time Off • Employee Referral program • Education Reimbursement Program • Employee Recognition and Appreciation program • Additional perk and voluntary benefit programs