Enterprise Account Manager

Job not on LinkedIn

🕒 August 25

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mac Mountain LLC

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

🤝 B2B

📣 Marketing

📡 Telecommunications

B2B • Marketing • Telecommunications

Mac Mountain LLC is a company that appears to partner with broadband providers and related organizations to build broadband subscriber bases. The available site text emphasizes "Partnerships that build broadband subscribers," suggesting the company provides partnership development, marketing/partner acquisition, and strategic services to ISPs and telecommunications companies. The site structure and copy imply a B2B focus, working with service providers or channel partners to drive customer acquisition and growth.

📋 Description

• Serve as the primary post-sale point of contact for enterprise accounts after sales handoff, managing and growing relationships over the contract lifecycle • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts • Provide white-glove service by anticipating needs, closing loops, and coordinating across departments • Maintain local and regional relationships with municipal officials, anchor institutions, and community stakeholders • Handle enterprise support escalations end to end with network engineering, operations, and billing • Audit enterprise service agreements, identify gaps and expirations, and prioritize remediation • Lead legacy contract cleanup with sales and legal teams • Maintain accurate enterprise contact records across B/OSS and CRM systems • Manage documentation for service orders, amendments, upgrades, downgrades, and disconnects • Run the quarterly enterprise renewal calendar and drive renewals to signature • Build and operate retention processes, including at-risk account identification, save offers, and win-back outreach • Manage enterprise disconnects and collections with finance • Administer cancellations and early termination fees • Manage pricing changes, rate adjustments, copper-to-fiber transitions, and legacy rate migrations • Identify and document upsell and expansion opportunities • Document and improve workflows, templates, and knowledge-base content • Report account health, renewal pipeline, churn, and enterprise MRR to leadership • Scale enterprise account support across Mac Mountain’s fiber broadband brands and markets • Collaborate with network engineering, operations, billing, sales, marketing, and finance teams

🎯 Requirements

• Experience in B2B account management, customer success, or a similar post-sale role • Comfort with contracts and commercial documents — reading them closely, tracking terms and dates, and knowing when to bring in legal • Strong organizational and administrative skills • Service-first mentality with the ability to manage multiple enterprise relationships simultaneously • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean • Ability to work cross-functionally with sales, marketing, finance, and operations teams • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate • Background in telecommunications, broadband, ISP, or another infrastructure-services industry (preferred) • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts (preferred) • Familiarity with enterprise connectivity products and terminology, including dedicated internet access, transport, SLAs, and voice services (preferred) • Experience with contract remediation, billing audits, or collections (preferred) • Ability to sit for long periods of time • Ability to travel when required • Authorization to work in the United States

🏖️ Benefits

• Benefits package including health insurance, paid time off, and retirement plan options (as applicable) • Flexible remote work arrangement