Part-Time Loan Servicing Specialist

🔥 16 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mountain America Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930s

🏦 Banking

💸 Finance

🤝 Non-profit

Banking • Finance • Non-profit

Mountain America Credit Union is a not-for-profit financial institution dedicated to helping its members achieve financial success. They offer a wide range of services including savings accounts, auto loans, checking accounts, credit cards, SBA loans, retirement planning, and more. With over 100 branches across various states, Mountain America provides easy access to its services through online and mobile banking. They focus on community involvement and financial education, aiming to prepare members for their financial journeys.

📋 Description

• Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships • Answer calls from an inbound queue regarding booked consumer loan products • Assist with outbound follow-up calls, chats, emails, and fax requests • Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses • Assist with loan correction requests, including interest calculations, credit reporting disputes, payment adjustments, and other loan corrections • Perform loan, share, payment, and error adjustments in Symitar • Handle loan payoff requests accurately and promptly • Record all interactions and resolution efforts in Symitar • Advise on servicing requests involving adjustments, credit reporting, flood insurance, subordinations, reconveyances, SCRA benefits, and check payments/payoffs • Support loan protection questions, including proof of insurance and debt cancellation products • Liaise with the Titles team regarding collateral vehicle titles and MACU liens • Maintain detailed knowledge of consumer loans, processes, products, promotions, and regulations through ongoing training and internal communications • Educate callers on loan processes and regulations and interpret loan documents • Comply with federal regulations and credit union guidelines • Build cooperative relationships with branches, Service Center, and support teams • Uphold professional communication, including during escalated situations • Respond through email, chat, and Online branch messaging systems • May assist in training other Loan Servicing employees • Perform other duties as assigned

🎯 Requirements

• Minimum of one year customer service or contact center experience required • Minimum of one year banking or other financial experience preferred • High school diploma or equivalent • Basic computer operating skills • Basic phone operating skills • Intermediate skills in Microsoft Office (Outlook, Word, Excel) • Proficiency in all relevant internal systems • Ability to speak and write in English • Professional phone, chat, and email etiquette • Critical thinking and creative problem solving • Must meet/exceed all performance expectations • Must be able to perform each job duty successfully • Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently • Ability to stand, walk, kneel, and crouch occasionally • Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally • Typing at least 35 words per minute preferred • Symitar and 10-Key experience preferred

🏖️ Benefits

• Part-time employment • Reasonable accommodations during the application, interview, and employment process • Equal employment opportunity and affirmative action employer • ADA and Veterans employer

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