Client Success Manager

🕒 March 17

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Madhive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📱 Media

💰 Venture Round on 2019-01

Media • Advertising

Madhive is a media technology company that provides advanced solutions for local advertising with precision targeting capabilities. Their platform offers accurate forecasting, detailed measurement, and intuitive integration, allowing media sellers to drive real, measurable outcomes for both local businesses and national brands through connected television (CTV). Madhive’s technology supports hyperlocal targeting at various granularity levels, including counties, districts, and zip codes, ensuring that campaigns are efficient and impactful regardless of budget size. The company is trusted by significant names in media for its sophisticated yet user-friendly tools that enhance the efficiency and effectiveness of advertising campaigns.

📋 Description

• Provide managed service ad operations support for Enterprise Agency client • Hands-on keys execution of the full life cycle of trafficking campaigns in the DSP • Own campaign reporting and presentation of results internally and externally • Execute on inbound client requests via our ticketing system or email • Truly own and drive retention and growth for your book of business • Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs • Drive existing customer net revenue retention and increased adoption, and improve customer health • Work cross-functionally to advocate for a customer-first mindset across all business decisions • Focused on growing and retaining clients to drive revenue and ensure customer satisfaction • Collaborate with your team and cross-functionally to resolve challenges quickly • Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs • Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings • Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client • Prepare for Executive Business Reviews

🎯 Requirements

• Bachelor’s Degree in Marketing, Advertising, Business, or Stats preferred • 3-5+ years of experience in a similar Client Services role • Ad Operations experience managing, troubleshooting, and optimizing platform-based media campaigns with a DSP preferred • Strong communication skills, working with key stakeholders internally and externally • Data-savvy with strong Excel skills, comfortable converting data into actionable items for specific tasks or broader narratives to tell a story • Experience working cross-functionally with other departments • Ability to project manage, prioritize, and articulate issues to management when they arise • Takes an innovative approach to problem-solving

🏖️ Benefits

• Competitive salary • Health insurance • Retirement plans • Paid time off • Professional development opportunities