Member Engagement Specialist

Job not on LinkedIn

🔥 40 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Mae

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

💰 $2.9M Venture Round - Mae Health on 2025-10

Healthcare • Healthcare Insurance • B2C

Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs.

📋 Description

• Conduct proactive, high-volume outreach to enrolled members, primarily by telephone • Educate members about Mae's doula services and available maternal health support • Build trust, answer questions, and address concerns that may prevent participation • Gather and confirm information needed for appropriate doula matching • Schedule doula visits and monitor appointment completion • Follow up after missed, canceled, or rescheduled appointments • Identify disengaging members and reconnect them with services • Coordinate member-doula matches, confirmations, and rematches with Doula Experience Specialists • Monitor member satisfaction and escalate concerns when additional support is needed • Help members navigate scheduling challenges and maintain continuity of care • Document outreach activity, scheduling updates, member interactions, and follow-up needs • Maintain reliable member records according to privacy and quality standards • Collaborate with Care Coordinators, Doula Experience Specialists, and other internal teams • Share member feedback, identify engagement barriers, and contribute to process improvements • Complete approximately 50 outbound outreach attempts per workday • Help improve doula utilization and completed visit rates • Report to the Member Services Manager

🎯 Requirements

• Two to three years of experience in member services, customer support, patient engagement, care coordination, scheduling, or a related field • Experience conducting high-volume outbound outreach or working in a call-based environment • Experience working remotely and using CRM, scheduling, case management, or care coordination systems • Strong verbal and written communication skills • Ability to manage multiple responsibilities, changing priorities, and competing deadlines • Comfort using telephone outreach tools, scheduling platforms, email, and electronic documentation systems • Ability to work independently while collaborating effectively with a remote team • Reliable high-speed internet and access to a private workspace suitable for confidential member conversations • Must be based in the U.S. and reside in an approved hiring location • Availability to work 40 hours per week, Monday through Friday, generally during established business and member outreach hours

🏖️ Benefits

• Remote work arrangement • Full-time temporary W-2 employment • Required meetings, training, and coaching sessions • Potential extension or transition to regular employment may be considered, but is not guaranteed

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