Customer Success Manager

Job not on LinkedIn

🕒 August 11

🇵🇭 Philippines – Remote

💵 ₱60k - ₱80k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own a portfolio of accounts segmented by size, health, and growth potential • Maintain 90% gross revenue retention and drive 110%+ net revenue retention through proactive expansion identification and closure • Navigate renewals 60–90 days before expiration and negotiate terms • Facilitate comprehensive, data-driven QBRs • Execute the 30-60-90 day onboarding framework for new clients • Conduct kickoff calls within 24–48 hours of signing • Build tailored success plans with milestones and success criteria • Introduce clients to remote workers and facilitate relationship-building • Build trusted advisor relationships with C-suite executives, founders, and senior decision-makers • Multi-thread across client organizations to reduce churn risk • Own escalations from intake through resolution and coordinate cross-functionally • Analyze usage data and behavioral patterns to predict churn and expansion potential • Prepare monthly portfolio health reports tracking retention rate, NRR, CSAT, NPS, and QBR completion • Document playbooks, identify process inefficiencies, and share learnings with the CSM team

🎯 Requirements

• 3–5 years of B2B customer success or account management experience managing a portfolio of accounts simultaneously • Direct ownership of revenue retention and expansion targets, with proven experience from onboarding through renewal • US market experience and understanding of US business culture, SMB challenges, and executive communication norms • HubSpot proficiency, or expert-level Salesforce experience with transferable skills • Intermediate to advanced Excel/Google Sheets skills, including pivot tables, VLOOKUP/INDEX MATCH, dashboards, and trend analysis • Strong spoken and written English proficiency for daily C-level and Director-level client conversations • Professional home office setup • High-speed internet of 50+ Mbps • Headset • Quiet work environment • Ability to work Eastern Time hours, 9:00 AM–8:00 PM ET, Monday–Friday • Ability to handle occasional flexibility for West Coast clients or urgent situations

🏖️ Benefits

• HMO coverage (after regularization) • 12 vacation days per year • 10 sick days per year • 13th month pay • SSS • PhilHealth • PAG-IBIG • Paid training • Promotion opportunities into leadership, enterprise accounts, and CS strategy • Fully remote work arrangement