Customer Success Manager

Job not on LinkedIn

🕒 August 11

🇵🇭 Philippines – Remote

💵 ₱60k - ₱80k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own a portfolio of accounts by size, health, and growth potential • Maintain 90%+ gross revenue retention and 110%+ net revenue retention • Identify at-risk accounts and begin renewals 60–90 days in advance • Launch new clients with kickoff calls within 24–48 hours of signing • Apply the 30-60-90 day onboarding framework and create success plans tied to client business goals • Introduce clients to their remote worker • Host strategic, data-driven, action-oriented quarterly business reviews • Build trusted-advisor relationships with founders and C-suite stakeholders • Multi-thread client relationships to protect accounts from single-champion departures • Identify expansion opportunities and develop the supporting business case • Track churn risk and expansion signals • Maintain HubSpot data and account health information • Send monthly portfolio health reports covering retention, NRR, CSAT, NPS, and QBR completion • Own escalations from intake through resolution

🎯 Requirements

• 3+ years of B2B customer success or account management experience • Experience managing a portfolio of accounts simultaneously • Direct ownership of revenue retention and expansion targets across the customer lifecycle, from onboarding to renewal • Background in SaaS/tech, outsourcing/staffing, professional services/BPO, or marketplace platforms • Daily HubSpot experience for pipeline and account health; intermediate-to-expert Salesforce or similar CRM experience also accepted • Intermediate-to-advanced Excel or Google Sheets skills, including pivot tables, VLOOKUP/INDEX MATCH, dashboards, and trend analysis • Real US market experience, including familiarity with US business culture, SMB challenges, and executive communication • Strong written and spoken English for daily conversations with US-based C-level and Director clients • Professional home office with high-speed internet of 50+ Mbps, headset, and quiet space

🏖️ Benefits

• HMO coverage after regularization • 12 vacation days per year • 10 sick days per year • 13th month pay • SSS • PhilHealth • PAG-IBIG • Paid training • Promotion opportunities from CSM to Senior CSM, Team Lead / CS Manager, and CS Director roles • Permanent, full-time employment • Fully remote work