Outreach & Enrollment Coordinator, Bilingual – English/Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Malama Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Malama Health is a care organization that provides doula-led support for pregnant and postpartum women insured by Medicaid. It combines community-based doulas, remote monitoring, and care navigation to support pregnancy and postpartum care, and partners with clinics, health systems, and Medicaid plans. The company offers services such as finding doulas, pregnancy and postpartum support, provider and payer partnerships, and eligibility checking.

📋 Description

• Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA • Execute structured outbound follow-up cadences to re-engage nonresponsive members • Use context-specific call scripts while adapting tone and approach • Verify insurance coverage and collect basic eligibility information • Determine program eligibility and guide members through intake steps, including questionnaires • Gauge interest in care navigation services and guide interested individuals through enrollment • Support ineligible members with alternative resources and referrals • Respond to prospective member inquiries and address enrollment barriers sensitively • Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments • Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices • Collaborate with care managers and the broader team to ensure smooth handoffs • Follow up with referring providers and partners regarding enrollment status and next steps

🎯 Requirements

• Bilingual Spanish (spoken and written) • 2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred) • Comfortable working from a call script while adapting tone and approach based on who you're speaking with • Strong phone presence — clear, warm, and persuasive without being pushy • Organized and detail-oriented; reliable in logging outreach activity and follow-ups • Comfortable with high call volume and repetitive outreach cadences • Mission-driven — passionate about maternal health and helping people access care and close equity gaps • Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms • Experience working with Protected Health Information (PHI) and HIPAA-aligned practices (preferred) • Experience with EHR documentation and high-volume outreach queues (preferred)

🏖️ Benefits

• $20-24/hour + performance bonus • Health and other benefits