Program Manager, Business Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $102 - $117 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Maleda Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Maleda Tech is a global contingent workforce solutions provider offering Employer of Record (EOR) services, Managed Service Provider (MSP) programs, Vendor Management System (VMS) implementation, staff augmentation, recruiting, strategic sourcing, tail spend management, and legal/contract operations. They position themselves as a personalized, boutique partner focused on risk compliance and efficient hiring, with an emphasis on diversity (committed to recruiting at least 85% of employees from diverse backgrounds). The company also runs immersive training and mentorship programs to build candidate pipelines and has operations in the Bay Area (California, US) and Addis Ababa (Ethiopia).

📋 Description

• Own and operate a single, unified intake point for all incoming requests, initiative submissions, and cross-functional asks • Drive alignment across sub-functions to consolidate fragmented intake processes into one unified system • Triage and qualify every inbound submission, flag duplicates and gaps, and package well-scoped submissions for hand-off to the planning function • Define and maintain intake standards, SLAs, and qualification criteria • Own the outbound submission process to other teams, including submitting, tracking, and following through from request to resolution • Serve as the primary point of contact and relationship owner with key partner teams • Track status and commitments on every outbound ask, escalate stalled requests, and maintain a clear, current view for leadership • Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks • Continuously improve the intake operating model as the organization's footprint and cross-functional surface area grows

🎯 Requirements

• 6-8+ years of experience in program management, business operations, or a highly cross-functional intake/operations role • Demonstrated ability to build alignment and drive process change without formal authority, relying on trust and credibility • Hands-on experience building and maintaining intake, triage, or workflow systems (e.g., Airtable, Asana, Jira, or similar) • Strong analytical skills with the ability to work with volume, throughput, and SLA data to surface patterns and process gaps • Proven ability to manage complex, multi-phase work-streams with competing deadlines and multiple stakeholder groups • Strong proficiency with Google Suite (Docs, Sheets, Slides), including templates and lightweight automation • Excellent written and verbal communication skills, with the ability to distill high-volume inputs into clear, exec-ready materials • Highly organized self-starter with a strong bias toward documentation and structured process • A true white-glove approach to service and relationship management, end to end • Bachelor's degree in a relevant field or equivalent work experience • Must be authorized to work in the U.S. without sponsorship • Preferred: Comfort with multi-level tracking, field logic, and reporting views within workflow tools

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k