Customer Support Specialist

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Mangomint

WebsiteLinkedInAll Job Openings

11 - 50 employees

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $13M Series A on 2022-12

Beauty • Wellness • SaaS

Mangomint is a leading software provider aimed at revolutionizing the salon and spa industry. The company offers a comprehensive suite of features designed to streamline business operations and enhance the client experience. These features include appointment scheduling, payment processing, client management, online booking, two-way texting, retail and inventory management, and much more. Mangomint caters to a variety of business types within the beauty and wellness sectors, such as hair salons, spas, beauty salons, and wellness centers. Their user-friendly platform allows businesses to automate daily operations, reduce costs, and improve efficiency, making it the preferred choice for salon and spa owners looking to optimize their services and customer engagements.

📋 Description

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support • Collaborate with different teams to identify and resolve technical issues reported by customers • Document and share frequent customer issues and solutions • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention • Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

🎯 Requirements

• A minimum of 1 year experience in a software support position • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions) • The ability to work autonomously while also collaborating effectively within a team • You thrive when tackling complex challenges, even under pressure • A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness • Strong written communication skills • Experience with salons and spas (or beauty & wellness in general) would be a huge plus

🏖️ Benefits

• Health, dental, vision, life & LTD insurance • Generous monthly wellness budget for gym memberships, yoga, etc. • Premium subscription to the Calm app • One Medical membership • Flexible and unlimited PTO • 401k plan available (no matching) • Employee stock option program