Client Relationship Specialist

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Manhattan Associates

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

☁️ SaaS

🛒 Retail

🚗 Transport

SaaS • Retail • Transport

Manhattan Associates is a global leader specializing in supply chain and omnichannel commerce solutions. Their innovations span supply chain planning, execution, and omnichannel commerce management, offering cloud-native, unified platforms that enhance efficiency and customer satisfaction across various industries, including retail, consumer goods, and grocery. Manhattan Associates leverages advanced technologies like artificial intelligence, machine learning, and API-driven platforms to optimize inventory, order management, transportation, and customer service solutions. The company's products are designed to deliver seamless, integrated experiences across digital and physical retail channels, aiding in workforce empowerment and operational efficiency.

📋 Description

• Run routine reports and conduct preliminary analysis of data • Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities. • Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data • Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building • Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients • Learn the systematic problem solving processes used in Client Service • Learn the use of company services

🎯 Requirements

• Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience • Strong interpersonal skills • Effective time management skills • Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email • Strong analytical and organization skills • Superior written and verbal communications skills, coupled with highly developed interpersonal skills. • High degree of flexibility, motivation and drive • Demonstrated problem solving skills • Ability to learn and develop business and data-analysis skills • Ability to interact effectively with clients, managers, and coworkers • Ability to perform multiple tasks in deadline-driven environment • Proactive and positive attitude with diplomacy; willingness to take responsibility • Must be a self-starter, flexible, and highly detail-oriented • Ability to collaborate effectively with personnel at all levels • Self-motivated for continued learning and growth • Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting • Exceptional quality of work and attention to detail with a high degree of organizational ability • Build credibility with the client team by delivering consistently and meeting expectations

🏖️ Benefits

• Health, Dental & Vision Plans • 401(k) Savings Plan • Flexible Benefits Plan • Life & Accidental Death & Dismemberment Insurance • Disability Income Plan • Paid Time Off (PTO) including Vacation, Sick and Holiday