Bilingual Disability Case Analyst – Case Manager

🕒 August 7

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively manage a dedicated caseload in compliance with service level agreements and turnaround targets • Complete daily administrative tasks, including timely responses to emails and telephone calls • Assess claims based on contractual, medical, and vocational barriers • Build relationships with plan sponsors, plan members, treatment providers, and internal partners • Collaborate with disability specialists, rehabilitation specialists, and medical consultants • Drive cases toward successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information using analytical reasoning • Listen and communicate with plan members with resiliency, emotional intelligence, and compassion • Deliver difficult claims-related decisions • Support plan members across Canada through illness, injury, and recovery • Assess medical, functional, vocational, and psychosocial factors and design recovery and return-to-work strategies

🎯 Requirements

• Fully bilingual in French and English • Must communicate in English and French to support clients from various jurisdictions outside Quebec • College or university degree in a healthcare program or equivalent work experience is considered an asset • Ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled handling incoming and outgoing calls • Excellent organizational and prioritization skills • Ability to assess medical, functional, vocational, and psychosocial factors • Ability to develop recovery and return-to-work strategies • Ability to analyze contractual, medical, and vocational barriers • Ability to communicate difficult claims-related decisions compassionately

🏖️ Benefits

• Flexible work environment • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Full range of statutory leaves of absence • Learning and career growth support • Well-being and inclusion support • Incentive programs and incentive compensation tied to business and individual performance