Enterprise Customer Success Manager

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🕒 2 days ago

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MariaDB

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏢 Enterprise

Enterprise • Open Source • Database

MariaDB is a company that develops and provides an open-source cloud-native relational database solution. Known for its MariaDB Server and MariaDB Enterprise offerings, it delivers high availability, auto-failover capabilities, and supports both transactional and analytical workloads. MariaDB is favored for its flexibility, cost-effectiveness compared to proprietary databases, and support for various data models, including relational and JSON. It is widely used in Linux distributions as a replacement for MySQL and is popular among developers for its open-source innovation and ease of use.

📋 Description

• Support and engage with customers throughout onboarding, adoption, expansion, retention, and advocacy • Guide new customers through MariaDB deployment onboarding and consult on best practices • Establish an ongoing meeting cadence with the assigned customer portfolio • Serve as a trusted advisor and customer advocate within the company • Understand customers’ data management strategies and articulate improvements or new strategies using MariaDB capabilities • Identify proactive opportunities to provide customer value • Address customer experience issues proactively and collaborate with Technical Support on escalations • Work with Sales Engineers and Professional Services on services for upgrades, migrations, deployments, and maintenance • Conduct regular business reviews, showcase value, and learn business goals and priorities • Encourage customer participation in webinars, roadshows, and product feedback initiatives • Measure, manage, and improve customer health, engagement, and value realization • Coordinate with Account Executives on customer upgrades, migrations, and portfolio growth • Document and track growth plans, expectations, and successes in success plans • Communicate customer needs across the business and champion customers internally • Collaborate with and influence other departments to promote customer satisfaction and success • Manage the customer portfolio to achieve company Net Retention goals

🎯 Requirements

• Represent MariaDB knowledgeably and professionally • Technical acumen, intellectual curiosity, and interpersonal relationship-building skills • Experience supporting customers in the public sector • Excellent time management and organizational skills • Ability to develop and maintain C-level relationships • Ability to deliver custom ROI analysis for a customer portfolio • Comprehensive understanding of customer success principles • Strong understanding of MariaDB features, architecture, and common enterprise use cases • Ability to discuss new MariaDB features and releases quickly • High attention to detail • Proficiency in identifying and understanding complex business needs related to MariaDB • Must be authorized to work in the United States; MariaDB does not sponsor work visas or relocation

🏖️ Benefits

• $30,000-$32,000 bonus • Health insurance • Life insurance • Disability insurance • Funds toward professional development resources • Flexible Paid Time Off (FPTO) • Paid holidays • 401(k) • Parental leave • A massive degree of flexibility and freedom