Certified Recovery Coach – App Moderator

🕒 June 24

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Marigold Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-02

Healthcare • Wellness • Healthcare Insurance

Marigold Health is an anonymous social network designed for individuals with mental health and substance use conditions to support each other. It provides a 24-7 platform for anonymous chat support groups, where members can engage in wellness and goal planning, use recovery capital tools, and join theme-based chat groups. The groups consist of people in recovery who share experiences and find inspiration in collective recovery journeys. Marigold Health offers tech-enabled, human-centered support with a data-driven approach, utilizing natural language processing to focus its peer support efforts effectively. Members can also receive one-to-one support from certified peers or recovery coaches. The service complements existing care by integrating with insurance plans and partnering with users' care teams to align treatment options with personal recovery goals, ensuring users have continuous support, especially during off-hours.

📋 Description

• Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery. • Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources. • Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members. • Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content. • Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed. • Actively welcome and engage new members as they join the app community, making them feel supported from day one. • Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues. • Monitor crisis situations and ensure a Peer Support Specialist/Recovery Coach follows up with members who require additional support. • Document your work in our record systems according to Marigold and prevailing standards.

🎯 Requirements

• Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred. • Reliable access to internet in a private space (we provide equipment, e.g. laptop) • Comfort operating a smartphone, computer, and software tools such as Microsoft Office, Teams • Ability to document member engagements in an electronic record • A willingness to speak to your personal lived experience with mental health and/or substance use conditions • An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification • Demonstrated ability to create wellness plans and/or recovery goals • Ability to adapt and prioritize tasks to meet the needs of members • A willingness to work evening and weekend hours • *And the following would be nice* • Experience delivering peer support digitally (e.g. on social media) is a significant plus • Fluency in Spanish is a significant plus

🏖️ Benefits

• Access to a 401k • Company-provided equipment to complete your job