Product Manager, CAD

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Mark43

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🔒 Cybersecurity

Artificial Intelligence • Government • Cybersecurity

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

📋 Description

• Own the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities. • Partner closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel. • Work directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements. • Define requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making. • Collaborate with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents. • Leverage product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance. • Collaborate with sales, implementation, and go-to-market teams to support new launches and customer adoption. • Prioritize and refine the product backlog using customer feedback, operational insights, analytics, and business goals. • Balance new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments.

🎯 Requirements

• 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments. • Proven ability to own and deliver product areas end-to-end with a strong focus on execution. • Experience working closely with engineering teams in a collaborative, one-team environment. • Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders. • Strong communication skills with the ability to engage effectively with both technical and non-technical audiences. • Experience building workflow-heavy, real-time, or operational products; public safety experience is a plus. • Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments. • Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources is a plus. • Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact. • A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments.

🏖️ Benefits

• Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. • We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. • Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.