Contact Center Specialist

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Markel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💸 Finance

🤝 B2B

Insurance • Finance • B2B

Markel is a global specialty insurance provider offering a wide range of commercial and personal insurance products and risk management solutions. The company provides admitted and non-admitted lines including workers' compensation, errors & omissions, accident medical, general liability, commercial and farm property, equine mortality, excess and surplus lines, commercial pollution liability, surety, and specialty personal lines (marine, powersports, bicycle, event insurance). Markel serves brokers, agents, wholesale and national markets across the US, Bermuda and internationally, and offers online portals for customers and producers to manage policies, payments, and claims.

📋 Description

• Provide excellent customer service while responding to inbound calls from borrowers and financial institutions • Perform outbound calls to insurance companies and agencies to verify insurance information • Quickly analyze account history on a proprietary computer system and provide accurate information for one-call resolution • Perform insurance verifications via outbound calls and the internet • Meet individual and team performance standards while maintaining good attendance and dependability • Show courtesy and professionalism on all calls to ensure a positive customer experience • Work Monday–Friday, 12 p.m.–9 p.m.

🎯 Requirements

• High school diploma or equivalent • Minimum one year of customer service experience • Strong customer service orientation with active listening skills and high attention to detail • Professional verbal and written skills • Ability to solve routine problems using established procedures • Ability to type a minimum of 25 WPM • Intermediate computer skills • Prior experience with auto insurance or collateral protection insurance is a plus • US Work Authorization required • Markel does not provide visa sponsorship for this position, now or in the future

🏖️ Benefits

• Multiple health, dental and vision insurance plan options • Optional life, disability, and AD&D insurance • 401(k) with employer match contributions • Employee Stock Purchase Plan • PTO • Corporate holidays and floating holidays • Parental leave • Remote work arrangement