Quality and Enablement Specialist – Financial Technology

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications • Use quality monitoring data management system to compile and track performance at team and individual level • Identify coaching needs and communicate needs to Management and Training Department • Prepare and analyze internal and external quality reports for management staff review • Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management • Provide feedback to sales team leaders and senior leadership • Create and maintain standardized workflows and procedures • Provide recommendations for change and participate in analysis of workflows and procedures to improve accuracy/efficiency • Perform other applicable duties as assigned

🎯 Requirements

• Digital advertising, B2B or tele sales experience required • Previous Quality Assurance experience preferred • Excellent verbal, written, interpersonal, and organizational skills • Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.) • Results oriented with the ability to motivate others and drive performance • Ability to multitask and successfully operate in a fast-paced, team environment • A skill assessment will be conducted as part of the interview process

🏖️ Benefits

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match • Hardship loan program • Access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision