Mascoma Bank
201 - 500 employees
Founded 1899
🏦 Banking
🌍 Social Impact
💰 $25M Debt financing on 2020-12
Banking • Social Impact
Mascoma Bank is a community-focused mutual bank, established in 1899, that operates in New Hampshire and Vermont and positions itself as a Certified B Corporation committed to social and community impact. The bank offers a full range of consumer and business banking services — including checking, mortgages, personal and business loans, wealth management, and digital banking — and emphasizes fraud prevention and personalized service. Mascoma also operates Mascoma Community Development, which manages New Markets Tax Credit allocations and community investment initiatives; the bank reports significant philanthropic activity (e. g. , $11. 4M donated over five years, BankOn certification, and sizable NMTC awards). In 2026 it announced plans to combine parent companies with Androscoggin Bank into a multi-bank mutual holding company structure. Mascoma emphasizes community-first values, employee engagement, and measurable social impact.
Salesforce Product, Delivery, Support Lead
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Mascoma Bank
201 - 500 employees
Founded 1899
🏦 Banking
🌍 Social Impact
💰 $25M Debt financing on 2020-12
Banking • Social Impact
Mascoma Bank is a community-focused mutual bank, established in 1899, that operates in New Hampshire and Vermont and positions itself as a Certified B Corporation committed to social and community impact. The bank offers a full range of consumer and business banking services — including checking, mortgages, personal and business loans, wealth management, and digital banking — and emphasizes fraud prevention and personalized service. Mascoma also operates Mascoma Community Development, which manages New Markets Tax Credit allocations and community investment initiatives; the bank reports significant philanthropic activity (e. g. , $11. 4M donated over five years, BankOn certification, and sizable NMTC awards). In 2026 it announced plans to combine parent companies with Androscoggin Bank into a multi-bank mutual holding company structure. Mascoma emphasizes community-first values, employee engagement, and measurable social impact.
📋 Description
• Partner with Product leadership to define and evolve the Salesforce vision, roadmap, and priorities • Translate business goals, stakeholder needs, and customer experience opportunities into scalable Salesforce solutions • Lead discovery and solution-design conversations to identify business challenges, define requirements, and measure success • Evaluate platform performance, adoption, and user feedback to identify improvement opportunities • Balance innovation, user experience, support needs, platform sustainability, and technical debt • Own and evolve Salesforce platform architecture and ensure adherence to best practices • Serve as technical authority across Salesforce Service Cloud and integrated systems • Contribute to complex development efforts, code reviews, and solution design • Partner with Product and Engineering teams to translate roadmap initiatives into executable development plans • Champion Salesforce DevOps practices, including source-driven development, CI/CD pipelines, testing, and release management • Collaborate with cross-functional teams on integrations and platform capabilities • Mentor, coach, and support Salesforce administrators and developers • Foster accountability, collaboration, quality, and continuous improvement • Set expectations, provide feedback, and support career growth • Delegate work while helping team members expand their capabilities • Partner with Product Owners, Project Managers, and business stakeholders to deliver Salesforce initiatives • Prioritize work around the highest-value outcomes • Resolve complex technical challenges and escalated issues • Communicate progress, risks, and priorities to technical and non-technical audiences • Ensure Salesforce capabilities support company-wide strategic initiatives
🎯 Requirements
• 2+ years of experience in a technical lead, senior lead, or people leadership role • 7+ years of Salesforce administration and development experience • Strong hands-on experience with Salesforce Service Cloud, Apex, Lightning Web Components (LWC), JavaScript, and Visualforce • Deep understanding of Salesforce architecture, security models, data modeling, governor limits, and platform best practices • Experience with Salesforce DX, Git, source control, and CI/CD pipelines • Proficiency with Salesforce CLI and related developer tools • Proven experience mentoring and developing technical team members • Excellent communication skills with the ability to explain technical concepts to diverse audiences • Strong commitment to confidentiality, security, and data privacy standards • Preferred: Salesforce Administrator, Platform Developer I or II, Application Architect, or System Architect certifications • Preferred: Python scripting for data and file transformation activities • Preferred: Background in financial services, banking, healthcare, or other regulated industries • Successful completion of background and credit screenings required for final candidates
🏖️ Benefits
• Professional development and community outreach activities • Personal growth workshops • Team-building opportunities • Inclusive and welcoming workplace culture • Reasonable accommodations available upon request
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