Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Mate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $35M Series A on 2026-07

Cybersecurity • Artificial Intelligence • SaaS

Mate is an AI-driven security operations platform that provides an agentic SOC for continuous, context-aware threat detection, hunting, investigation, and incident response. The platform builds a security context graph of a customer’s environment, uses autonomous “agents” to write and tune detections, execute proactive hunts, run full investigations, and take response actions. Mate positions itself as a B2B solution for enterprise security teams and MSSPs, aiming to reduce MTTR, automate enrichment and reporting, and scale SOC operations via AI-speed automation and playbook-like "gamebooks. " It is sold to banks, large enterprises, and managed security providers.

📋 Description

• Lead onboarding for new brands from kickoff through go-live • Configure offers, channels, and audiences for brand goals • Set success metrics and first-30-days plans • Get brands to first revenue quickly • Own a book of brands as the main point of contact • Run check-ins, business reviews, and performance recaps • Track account health, usage, and renewal timelines • Proactively address account risk • Own renewals and identify expansion opportunities using data • Build case studies and references from strong results • Translate performance into account actions with Rev Ops • Bring brand feedback to Product and Ops • Partner with Sales on handoffs and account planning • Standardize onboarding playbooks and account templates • Improve customer success workflows and reduce manual steps • Contribute to repeatable processes as the team grows

🎯 Requirements

• 4-5+ years in customer success, account management, or partnerships in martech, ecommerce, or SaaS • Track record of retaining and growing a book of business • Comfort with performance data and ability to turn metrics into a clear narrative • Sharp communication skills • Organizational skills and ability to move fast while juggling multiple priorities • Curiosity about ecommerce and brand growth • Bonus: familiarity with the DTC stack, including Klaviyo, Attentive, and Shopify, or experience with DTC brands

🏖️ Benefits

• Competitive base salary + bonus package • Equity in a fast-growing, venture-backed company • Competitive medical/dental/vision/other healthcare coverage • 4 weeks PTO + health days • 401k plan • Monthly stipend for fitness/wellness activities • Company retreats and team get togethers 2x a year • Remote-first culture

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