Customer Support Associate II

🕒 January 31

🇺🇸 United States – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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MatrixCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

MatrixCare is a company that provides comprehensive software solutions tailored for home and long-term care providers. Their products aim to enhance operational efficiency, clinical care, and financial performance by offering tools that support aspects such as data analytics, interoperability, regulatory compliance, and customer relationship management. These solutions are designed for various forms of care including home health, hospice, skilled nursing, senior living, life plan communities, and palliative care. Their robust platform helps care organizations optimize revenue cycle management and ensure smooth transitions of care.

📋 Description

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application • Diagnose and resolve both basic and complex financial or billing issues • Troubleshoot non standard issues by engaging directly with customers • Contribute to a comprehensive knowledge base by documenting new issues • Identify and escalate critical issues that may affect multiple clients • Track, document, and monitor all inbound support requests • Collaborate closely with customers to understand their needs • Maintain up to date knowledge of MatrixCare products

🎯 Requirements

• Home health or hospice billing experience is required • Technically proficient with strong comfort using computers, internet browsers, and software applications in a support or billing environment • Exceptional interpersonal, communication, and customer service skills • Fast learner with strong self direction • Positive, growth oriented attitude • Solid understanding of financial workflows and regulatory considerations in post acute care • Bachelor's degree or equivalent work experience preferred • Strong problem solving abilities

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D and short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance