Conversational AI, UX/Product Copywriter – Contract

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90 - $100 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📝 Copywriter

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maven Clinic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Maven Clinic is a pioneering telehealth provider dedicated to women's and family health. The company offers comprehensive support through various life stages, such as fertility, maternity, parenting, and menopause. Maven Clinic combines clinical expertise with an intuitive virtual care model to deliver improved health outcomes and lower costs for families around the world. With a focus on personalized care, it connects members to on-demand specialists to address their clinical, emotional, and financial needs seamlessly.

📋 Description

• Define Maven’s product and AI-agent voice, tone, taxonomy, and language • Review real AI-agent conversations and provide feedback on tone, emotional register, reading level, and word choice • Translate Maven’s brand voice into language principles suitable for LLM-generated responses • Synthesize feedback from Clinical, Product, Engineering, Brand, coaches, and other stakeholders into prioritized themes • Workshop conversations with users and distill findings into recommendations for prompts and evaluations • Advise on agent-response anatomy and recommend conversational patterns • Translate product, clinical, legal, and compliance requirements into language guidance • Position AI in the product, including member education, disclaimers, and expectation-setting language • Write and refine UX copy for care plans, AI-agent introductions and onboarding, navigation, CTAs, empty/error states, and in-app education • Create empowering, clinically accurate, compliant, and human product language • Collaborate with designers on copy density, hierarchy, and usability within design systems • Name products, features, programs, and agents using a structured process • Collaborate with Member Copy, Comms & Content, clinicians, product managers, designers, and engineers • Attend weekly check-ins and brainstorm sessions as needed • Document voice/tone principles, language patterns, conversation themes, naming frameworks, and changes • Deliver a documented AI voice and tone framework, conversation-review recommendations, AI education and disclaimer guidance, and final UX copy

🎯 Requirements

• 5+ years of experience in UX writing or product copywriting • Direct experience in conversation design or LLM-powered AI products • Strong online portfolio included in application • Experience working with conversational AI, virtual assistants, or LLM-powered products • Strong understanding of how LLM agents are built and evaluated • Ideally, direct experience in healthcare AI or digital health, including working alongside clinical stakeholders and legal compliance • Experience reviewing real conversations or user feedback and distilling clear themes and actionable recommendations • Exceptional writing and editing instincts for sensitive, emotional, or clinical subject matter • Experience applying and evolving brand tone and voice guidelines for product/UX copy and AI/agent conversation • Ability to synthesize stakeholder feedback and drive to a single point of view • Naming experience with a structured approach to generating, screening, and recommending names • Ability to work independently, manage time within a part-time schedule, and communicate progress clearly • Strong judgment about when AI should answer, defer, or escalate • Active work authorization in the US

🏖️ Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics • Whole-self care through wellness partnerships • Hybrid work, in office meals, and work together days • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) • Annual professional development stipend and access to a personal career coach through Maven for Mavens • 401K matching for US-based employees, with immediate vesting