Customer Service Representative II, Bilingual

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Provide customer service for routine inquiries via telephone, email, web chat, or written letters • Answer incoming calls, emails, and chats from the general public, clinicians, and government officials • Use databases, computerized systems, and written materials to research and provide CDC INFO health information • Navigate multiple resources and deviate from standard screens, scripts, and procedures when necessary • Maintain current knowledge of CDC INFO procedures, public response, and applicable policies • Track and document inquiries using CRM and applicable systems • Meet Quality Assurance and other key performance metrics • Escalate calls, emails, or chat issues to the appropriate designated group • Provide feedback on call trends, processes, procedures, and training • Suggest process improvements benefiting Maximus, CDC, and the public • Adhere to confidentiality and Privacy Act requirements • Attend meetings and training as requested

🎯 Requirements

• High School diploma or GED required • Minimum six (6) months customer service/administrative/call center experience required • Must be fluent in English and Spanish • Must be able to speak English clearly and professionally • Strong listening, comprehension, verbal and written communication, problem-solving, and customer service skills • Experience working with a PC and Windows environment required • Ability to work within established contractual turnaround times • Ability to organize simultaneous tasks • Ability to work independently and as a team member • Must undergo periodic program update training • Must sign a Statement of Understanding and Non-Disclosure • Must currently and permanently reside in the Continental US • Must provide own computer or laptop, webcam, headset with microphone, monitor, and smartphone • Internet speed of at least 25 Mbps, or 50 Mbps for shared connectivity • Minimum 5 Mbps upload speed • Category 5 or 6 Ethernet connection to home router • Private, secure work area and adequate power source • Compatible operating system: Windows 10 or 11, or macOS Big Sur, Catalina, or Monterey • Previous experience with computers, phone systems, and headsets preferred

🏖️ Benefits

• Temporary position • Full-time schedule (40 hours/week) • Remote work • Periodic program update training • Reasonable accommodations during the employment process