Customer Service Representative II

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Provide customer service for routine inquiries via telephone, email, web chat, SMS text, and written correspondence • Answer inquiries from the general public, clinicians, and government officials regarding CDC INFO • Assist with scheduling vaccine appointments and sending kits • Follow CDC and Maximus standards, policies, procedures, scripts, and protocols, including confidentiality and privacy requirements • Use databases and written materials to research and provide accurate information • Maintain up-to-date knowledge of CDC public response procedures, policies, programs, and systems • Track and document inquiries, appointments, and kits using CRM and applicable systems • Meet quality assurance and other key performance metrics • Escalate issues to appropriate designated groups • Provide feedback on call trends, processes, procedures, and training • Suggest process improvements • Attend meetings and training as requested

🎯 Requirements

• High School diploma or equivalent • Minimum 6 months customer service/call center experience • Must speak and write English clearly and professionally • Successfully complete the Customer Service assessment • Experience with a PC, MS Word, and Outlook • Strong listening, comprehension, verbal and written communication, problem-solving, and customer service skills • Ability to organize simultaneous tasks • Ability to work independently and as part of a team • Must sign a Statement of Understanding and Non-Disclosure • Must be able to work from home and comply with remote working policies • Must be flexible to work alternate schedules and occasionally holidays or weekends • Internet speed of 25 Mbps or higher, or 50 Mbps for shared connectivity • Minimum 5 Mbps upload speed • Category 5 or 6 Ethernet connection to the home router • Personal computer or laptop with Windows 10/11 or macOS Big Sur, Catalina, or Monterey • Private, secure work area and adequate power source • Must currently and permanently reside in the Continental US • Smartphone required for Maximus system login • Webcam required for training and occasional internal meetings • Personal computer, smartphone, webcam, and headset with microphone required; tablets, iPads, Chromebooks, and notebooks are not permitted

🏖️ Benefits

• Remote work from home • Training provided • Periodic program update training • Bring-your-own-device arrangement • Flexible/alternate schedules • Ability to occasionally work holidays or weekends