Senior Product Manager, Patient Experience

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $130k - $160k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Maximus

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

💰 $10M Series A on 2022-08

Healthcare Insurance • Wellness • Pharmaceuticals

Maximus is a company focused on enhancing men's health, particularly through innovative hormone therapies such as testosterone replacement therapy (TRT). They offer a wide range of treatments and products designed to increase testosterone levels, improve performance, and support weight loss and hair regrowth. Utilizing a network of licensed physicians, Maximus provides technology-driven healthcare solutions, including at-home lab tests and prescription protocols, all aimed at optimizing men's wellness. Their services emphasize convenience and accessibility through online consultations and advanced treatment options.

📋 Description

• Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner • Improve the digital patient experience across provider messaging, check-ins, lab results, protocol content, and subscription management (pause, plan changes, payment recovery, cancellation) • Own the physical journey as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that keep patients synced with providers for controlled-substance protocols • Reduce avoidable churn by identifying and removing friction at the moments where patients stall: incomplete labs, missed provider syncs, delayed refills, confusing protocol transitions • Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers • Define and instrument the metrics that matter: retention and LTV by protocol and cohort, lab completion rate, provider sync compliance, time-to-refill, and cross-protocol attach rate • Partner closely with our Care Team in our continuous voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap decisions • Work daily with clinical operations, pharmacy partners, care team, and lifecycle marketing

🎯 Requirements

• 5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface • Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints • A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew • Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude • Experience working with operational and clinical stakeholders, not just engineering and design • Excellent written communication; our culture runs on clear documents and explicit tradeoffs

🏖️ Benefits

• Competitive base salary – $130-160k • Equity in the form of stock options • Full Suite: Medical, Dental, Vision, Life Insurance • Flexible vacation/time-off policies • Liquidity of options whenever available • Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)