Director of Customer Success

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 16%

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maxRTE

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

maxRTE is a company that offers solutions for healthcare organizations to recover uncompensated care and optimize their revenue cycle. Their services include Insurance Discovery, Real Time Eligibility, and Prior Authorizations. They provide health insurance verification at the point-of-registration, helping locate unknown medical coverage and benefits for a significant portion of self-pay patients. Their proprietary technology is designed to avoid denials, reduce payment delays, and ensure healthcare providers are reimbursed promptly. With features that support verification of multiple payers and extensive data privacy and security standards, maxRTE caters to value-driven healthcare organizations.

📋 Description

• Own Net Revenue Retention across enterprise and mid-market clients by driving renewals, identifying strategic expansion opportunities, and upselling additional products • Establish and maintain long-term relationships with revenue cycle management executives, health system operations leaders, and key decision-makers • Monitor platform usage, user adoption, and key performance metrics to ensure clients realize financial value and ROI • Act as the primary escalation point for client challenges • Partner with product, engineering, and implementation teams to resolve operational or technical issues • Hire, coach, and manage a high-performing Customer Success team • Develop standardized playbooks, scalable best practices, and operational workflows • Lead recurring Executive Business Reviews with client leaders • Showcase ROI, share benchmark data, and align on strategic initiatives • Provide actionable customer feedback to Product and Engineering to inform product roadmaps and feature enhancements

🎯 Requirements

• 10+ years of dedicated customer success, account management, or client management experience in a SaaS environment • Proven track record of managing a team, owning portfolio revenue, and exceeding NRR targets • Deep, direct experience working within healthcare technology and healthcare Revenue Cycle Management (RCM) preferred • Proven success managing complex, high-touch relationships with large enterprise health systems and hospital networks • Skilled at using data and product metrics to identify utilization trends, spot churn risks early, and pitch expansion opportunities rooted in client ROI • Experience hiring and onboarding a team, defining best practices, creating playbooks, coaching and mentoring, and leveraging CRM tools to drive process improvements • Ability to troubleshoot client workflow bottlenecks or system issues • Outstanding executive presentation, written communication, and relationship-building skills • Ability to articulate complex financial ROI to C-suite and VP-level leaders

🏖️ Benefits

• Performance bonus • Medical coverage • Dental coverage • Vision coverage • 401(k) matching • Unlimited PTO • Bi-annual in-person offsites • Remote work flexibility • Collaborative environment • Continuous learning opportunities