Content Writer

🕒 July 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mayflower

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🥽 AR/VR

🤖 Artificial Intelligence

📱 Media

AR/VR • Artificial Intelligence • Media

Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.

📋 Description

• Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides • Write clear, simple content for agents, moderators, and customers • Turn complex processes and rules into easy-to-understand documentation • Keep the knowledge base organised, up to date, and easy to navigate • Follow content standards for structure, terminology, formatting, and tone of voice • Review content regularly to remove outdated, duplicate, unclear, or missing information • Gather requirements from stakeholders and create accurate content based on business needs • Build and continuously improve the content creation and maintenance process across Support and Moderation • Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content

🎯 Requirements

• Strong English writing skills (C1+) • Experience in content writing, copywriting, knowledge management, content design, or similar • Experience with Confluence or similar knowledge-base/documentation tools • Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks • Ability to work in a fast-paced environment with high volumes of content and manage repetitive writing/editing tasks without losing quality • Ability to adapt content for support agents, moderation specialists, internal teams, and end customers • Understanding of tone of voice and ability to adapt wording based on context, topic sensitivity, and audience • Strong attention to detail, consistency, terminology, and structure • Ability to organise information logically and identify duplicated, outdated, conflicting, unclear, or missing content • Ability to maintain naming conventions, labels, page hierarchy, templates, and version control • Comfortable working with large volumes of information • Comfortable working remotely with a high level of ownership, transparency, and self-organisation • Experience with Zendesk, Slack, chatbot tools, macro tools, or support platforms is a plus • Experience in Support, Moderation, Customer Operations, or similar is a plus • Experience with Jira, Asana, Monday, Notion, or other task/request management tools

🏖️ Benefits

• Full remote work • Competitive compensation with a service contract • Transparent performance reviews twice a year • Bonus opportunities and salary adjustments • Annual allowance for home office improvements, sports activities, equipment upgrades, and more • Paid language courses • Access to various learning platforms • Mindfulness benefit, including psychological support with 50% coverage • Career growth opportunities in a fast-scaling project • Opportunities to influence technical decisions • Peer reward program recognizing contributions