Call Center Representative

🕒 August 21

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Listen to customers, understand their needs, and resolve customer issues • Use systems and technology to complete account management tasks • Recognize sales opportunities and apply sales skills to upgrades • Explain and position products and processes for customers • Escalate customer dissatisfaction appropriately to the management team • Ensure first-call resolution through problem-solving and effective call handling • Handle customer inquiries and provide accurate information • Deliver a positive customer experience

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Typing speed of 20+ words per minute • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Reliable with regular attendance and punctuality • Ability to evaluate, troubleshoot, and follow up on customer issues • Aptitude for conflict resolution, problem solving, and negotiation • Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness • Ability to multitask, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced, changing, and ambiguous environment • Excellent interpersonal and relationship-building skills • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprinting • Must be willing to submit to drug screening • Must complete a full application, screening questions, and a brief pre-employment test

🏖️ Benefits

• Paid time off and paid holidays • Daily, weekly, and monthly contests with cash bonuses and prizes including electronics, vacations, and cars • Comprehensive medical, dental, and vision coverage for full-time employees after 60 days • MEC medical plans available to all employees after 30 days • Retirement savings programs, where available • Short-term disability coverage • Life insurance options • Accident and critical illness insurance • Career growth and internal promotion opportunities • Paid training • Team-oriented work environment • Casual dress code