Customer Service Representative – Nights

🕒 August 21

🐊 Florida – Remote

🐊 Florida – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Represent recognized brands during the night shift • Manage inbound and outbound customer calls • Provide customer service, technical support, and customer sales interactions • Troubleshoot and resolve customer issues, focusing on first-call resolution • Research and retrieve information using internal systems • Collaborate with other teams as needed • Document and process customer claims and interactions accurately • Follow scripts, policies, procedures, and training resources • Handle sensitive information confidentially • Escalate complex cases to the appropriate team or manager • Attend ongoing training to stay current on products and processes • Identify opportunities to upsell products and services • Meet attendance, reliability, and night-shift scheduling requirements

🎯 Requirements

• 18 years or older • High school diploma or equivalent • Excellent verbal and written communication skills • Typing speed of 20+ words per minute • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Strong problem-solving, conflict resolution, and troubleshooting skills • Reliable, punctual, motivated, and strong work ethic • Ability to multitask, stay organized, and self-manage • Customer-first mindset; empathetic, patient, and responsive • Comfortable working in a fast-paced, dynamic environment • Must complete a full application, screening questions, and a brief pre-employment test • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprinting • Must be willing to submit to drug screening

🏖️ Benefits

• Bonus and incentives • Paid time off and paid holidays • Daily, weekly, and monthly contests with cash bonuses and prizes • Comprehensive medical, dental, and vision coverage for full-time employees after 60 days • MEC medical plans for all employees after 30 days • Retirement savings programs, where available • Short-term disability insurance • Life insurance options • Accident and critical illness insurance • Career growth and internal promotion opportunities • Paid training • Team-oriented work environment • Casual dress code