Inbound Sales Representative

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Handle inbound and outbound customer contacts courteously, promptly, and professionally • Answer customer questions using the knowledge base and training • Sell and upsell appropriate products and services • Listen to customers, understand their needs, and resolve issues • Research systems to find missing information • Coordinate with other departments to resolve issues • Complete account management tasks using company systems and technology • Document and process customer orders accurately • Follow required scripts, policies, and procedures • Protect confidential and personal information • Escalate customer issues to appropriate staff and managers • Attend meetings and training • Review new training materials to stay current on program knowledge, systems, and processes • Adhere to attendance and work schedule requirements • Interact with hundreds of customers weekly to support customer satisfaction and provide a best-in-class customer experience

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Ability to type 20+ words per minute accurately • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Ability to maintain regular attendance and punctuality • Ability to evaluate, troubleshoot, and follow up on customer issues • Aptitude for conflict resolution, problem-solving, and negotiation • Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness • Ability to multitask, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced, changing environment • Excellent interpersonal and relationship-building skills • Must be authorized to work in the country where the job is based • Willingness to submit to a Level II background and/or security investigation with fingerprinting • Willingness to submit to drug screening • Preferred but not required: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment • Preferred: state or federal work experience

🏖️ Benefits

• Paid time off and paid holidays • Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars • Comprehensive medical, dental, and vision coverage for full-time employees after 60 days • MEC medical plans for all employees after 30 days • Retirement savings programs, where available • Short-term disability coverage • Life insurance options • Accident and critical illness insurance • Internal promotion and career advancement opportunities • Paid training • Team-oriented, engaging work environment • Casual dress code