Senior Credit & Collection Specialist

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🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🤠 Texas – Remote

💵 $21 - $36 / hour

⏰ Full Time

🟠 Senior

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Analyze delinquent account balances, payment trends, credit exposure, and account activity to identify root causes • Partner with customers to obtain payments, negotiate payment plans, resolve disputes, and support cash flow while maintaining a professional experience • Make daily ship-or-hold recommendations for delinquent accounts, past-due balances, and credit line exceptions • Perform complex account reconciliations • Identify opportunities to automate recurring collections tasks and improve escalation workflows • Use data, reporting, and productivity tools to monitor aging, track collection activity, and support performance metrics • Collaborate with Sales, Customer Service, Finance, Cash Application, Billing, and leadership teams • Escalate potential write-offs and high-risk accounts to management • Contribute to continuous improvement efforts by documenting standard work and identifying workflow gaps.

🎯 Requirements

• Typically requires 4+ years of related experience in credit, collections, accounts receivable, escalation analysis, customer account management, or a similar finance operations environment • Credit and collections expertise, including delinquent account management, payment negotiation, dispute resolution, account reconciliation, write-off identification, and credit risk assessment • Strong process improvement mindset with experience identifying workflow gaps • Ability to recognize automation opportunities within recurring collections activities • Intermediate proficiency using Microsoft Excel • Strong analytical skills with the ability to interpret account trends. • Additional critical skills include customer negotiation, cross-functional collaboration, ethical judgment, high attention to detail, and the ability to communicate professionally with customers, internal partners, and senior leaders.

🏖️ Benefits

• Competitive compensation package • Health, happiness, and well-being focus