Manager, Training and Enablement

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🔥 17 minutes ago

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MDaudit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

MDaudit is a healthcare compliance software platform that unifies billing compliance, coding, and revenue integrity into a single solution. It aids healthcare organizations in minimizing compliance risks, enhancing revenue optimization, and improving operational efficiencies through data-driven strategies and workflow automation. MDaudit's platform is designed for various types of auditing, including scheduled audits, risk-based assessments, and coding quality reviews, enabling healthcare providers to address the complexities of billing compliance effectively.

📋 Description

• Lead and direct the training program covering complex and critical business processes and systems • Engage and collaborate with customers to develop comprehensive training programs • Bolster product adoption and drive customer success • Collaborate with Implementation, Support, Product Management, Customer Experience, and Marketing teams • Execute the strategic vision of the training program using leading training methodologies • Direct customer-facing and internal training and enablement programs • Design and develop current, engaging eLearning modules aligned with product features, standards, and learning objectives • Provide one-on-one client training and consulting to accelerate adoption and troubleshoot implementation challenges • Expand the Optimization Menu of Services and create training opportunities to deflect and reengage clients • Use NPS and Voice of the Customer insights to build strategic customer relationships • Design and coordinate onsite Training Academy, Train the Trainer, Go Live, and Post Live Optimization programs • Maintain and evolve the LEARN learning management system platform • Drive the Training team toward annual revenue-generating goals • Demonstrate product subject matter expertise and ensure high service delivery • Conduct quarterly needs assessments and improve training offerings and materials • Evaluate program effectiveness using customer satisfaction and NPS surveys • Drive team metrics and goals • Ensure classrooms, workshops, and optimizations are delivered based on organizational needs • Improve team performance through mentoring and coaching

🎯 Requirements

• Exceptional interpersonal and presentation skills • Service delivery experience in consulting or training with an enterprise B2B SaaS company • Entrepreneurial mindset with a sense of urgency and bias for action • Ability to resolve problems independently • Strong organizational skills • Ability to prioritize needs and tasks using sound judgment • Demonstrated verbal and written communication skills • Ability to manage multiple complex projects concurrently with high-quality results • Flexibility and positive response in dynamic environments • Ability to collaborate across departments and with customers to create effective training programs • Ability to integrate business and operational processes with technical solutions • Ability to transfer specialized compliance auditing and workflow knowledge to MDaudit business needs • Hands-on experience with compliance, coding and auditing, practice management, or clinical technology systems • Solid understanding of healthcare information systems and practice management or clinical technology systems • Proficiency in Microsoft Office • Four-year college degree or equivalent related work experience • 5 years of training experience and leading • Experience building and maintaining eLearnings • Experience launching and scaling a Learning Management System (LMS) • Knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation • 3 years of demonstrated project management experience • 5 years of experience in a healthcare setting involving compliance, billing, auditing, coding, or accounting • Oversight of information systems-based projects • Excellent knowledge and skill using Microsoft Office Suite

🏖️ Benefits

• Career growth and advancement opportunities • On-demand learning program • Remote Cooking Classes • Yoga Sessions • Mixology Classes • Medical Coverage • Dental Coverage • Vision Coverage • 401K with company match • Unlimited vacation policy • Peer Nominated Awards & Recognition