Client Success Manager

🕒 March 28

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MDCalc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

⚕️ Healthcare Insurance

☁️ SaaS

📚 Education

Healthcare Insurance • SaaS • Education

MDCalc is a widely used tool that provides a comprehensive suite of medical calculators for clinicians. It helps healthcare professionals make informed decisions by offering calculations for a variety of health assessments and treatment strategies, covering areas such as cardiac risk, pulmonary embolism, liver fibrosis, and more. MDCalc is used by millions of clinicians across the globe to aid in treating hundreds of millions of patients, ensuring calculations are re-checked and not used as a sole guide for patient care. The platform also offers educational resources and integrates with electronic health records.

📋 Description

• Own end-to-end execution of campaigns • Lead kickoff calls and creative development • Manage timelines, launch readiness, and campaign delivery • Serve as the primary point of contact for brand and agency teams • Ensure alignment on creative direction, campaign expectations, and deliverables • Build strong client relationships and position MDCalc as a trusted partner • Work closely with Sales on renewals, upsells, and performance storytelling • Partner with Product, Engineering, and AdOps to optimize workflows • Maintain internal trackers, timelines, and documentation for accurate program management • Contribute to SOPs, templates, onboarding materials, and operational improvements • Support training and shadowing for new Client Success team members

🎯 Requirements

• 3+ years of experience in client success, account management, or pharma agency environments • Experience managing digital campaigns, workflows, or content development pipelines • Strong communicator with excellent prioritization and organizational skills • Proven ability to manage multiple projects in a fast-paced environment • Proactive, resourceful, and comfortable taking initiative • Collaborative working style and ability to build strong cross-functional relationships • Genuine interest in healthcare, life sciences, or technology • Familiarity with MLR review processes • Experience with HCP marketing, digital media, or life sciences promotional workflows. • Understanding of NPI-level targeting

🏖️ Benefits

• Medical, Dental, & Vision coverage, with option to extend to your dependents • Company-sponsored short-term insurance • Fully-paid 8 week parental leave, after 6 months of employment • Company-sponsored 401k, after 3 months of employment • Unlimited vacation for salaried roles - we trust you to take the time you need • Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City) • Work from home monthly stipend • Hybrid work environment with a great team office in Greenwich Village, NYC • A culture of fun and motivated team members who believe in a greater mission here at MDCalc