Clinical Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MD Integrations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

📡 Telecommunications

Healthcare • Telecommunications

MD Integrations is a doctor-founded asynchronous telemedicine technology company connecting virtual healthcare providers with patients using a best-in-class white-label telemedicine portal integrated with a physician-only clinical network. From a doctor’s perspective, MD Integrations offers the most efficient and intuitive asynchronous telemedicine platform in the industry. Designed from the ground up to eliminate confusing workflow complexities, unfair ‘fastest first’ case allocation, and other productivity challenges present in existing telemedicine platforms, our user-friendly, pay-per-case portal allows doctors to focus on why they became doctors – providing the best care for their patients.

📋 Description

• Support clinical workflows for specialty care providers in a telehealth setting • Assist with patient, provider, and pharmacy communications • Track prescription regimens for men's health, women's health, dermatology, and weight-loss treatments • Provide follow-up patient education and support on medication usage, treatment plans, care instructions, and prescription compliance • Promote adherence to physician-recommended care plans • Accurately document patient interactions, treatment plans, and clinical instructions in EHRs • Initiate, track, and follow up on medication prior authorizations • Communicate with insurance companies, providers, and patients regarding authorizations • Collaborate with providers, nurses, and multidisciplinary internal teams • Escalate urgent patient needs according to established protocols • Participate in team meetings and process improvement initiatives • Uphold HIPAA, privacy, compliance, and ethical standards

🎯 Requirements

• Active Medical Assistant credentials (e.g. CMA or RMA) required • Prior experience processing medication prior authorizations and working with insurance required • Minimum 2 years in clinical support, care coordination, or a physician- and patient-facing environment • Telehealth experience strongly preferred • Clinical experience with common health issues and treatments in men's health, women's health, dermatology, and/or weight management preferred • Strong understanding of HIPAA, patient privacy, and data security • Familiarity with virtual care standards • Strong technical skills with EHRs, Slack, Gsuite, Asana, ticketing systems, and similar platforms • Ability to work with little oversight across multiple medical specialties • Access to a quiet, secure work environment and reliable high-speed internet • Must be able to work generally Monday–Friday core hours with one weekend rotation per month • US visa sponsorship is unavailable

🏖️ Benefits

• 75% subsidized health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) retirement savings plan with company match • On-the-job training and professional development opportunities • Fully remote work • Flexible synchronous and asynchronous collaboration • Collaborative and supportive work environment