Customer Success Manager

Job not on LinkedIn

🕒 July 27

🇺🇸 United States – Remote

💵 $103.7k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Meadow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

☁️ SaaS

💳 Fintech

💰 $14M Series A - Meadow on 2025-04

Education • SaaS • Fintech

Meadow is a company that provides modern student financial services software to higher-education institutions. Its Meadow Suite includes Meadow Price (a mobile, SAI-compliant Net Price Calculator), Meadow Pay (billing and payments to streamline student billing and reduce manual staff work), Meadow Pre (student-first pre-collections to recover unpaid tuition balances), and Meadow Checkout (tools for collecting non-tuition payments). Meadow's products aim to improve enrollment, retention, and payment outcomes by streamlining the student financial experience from application to graduation and are used by over 300 institutions.

📋 Description

• Ensure Meadow clients are successful term-to-term and get value from their partnership with Meadow • Own a book of clients end-to-end • Drive client adoption and expansion • Increase Net Revenue Retention (NRR) • Manage the commercial side of client relationships • Proactively identify expansion opportunities and turn customer success into revenue growth • Interpret and leverage data to drive adoption and expansion • Develop deep product expertise to anticipate client needs and deliver recommended solutions • Maintain a tight feedback loop with the Product Team so client feedback informs product decisions • Report to Meadow's Senior Director of Customer Success

🎯 Requirements

• 4-6+ Years of Experience in Customer Success • Experience in B2B/Enterprise SaaS • Experience at an Early Stage Startup (Seed, Series A, Series B) • Experience Managing High-Touch Client Relationships • Builder Mindset: High Agency x High Urgency • You own problems end-to-end. • You make consequential decisions that impact outcomes. • Renewal & Expansion Expertise • Track record of success managing the commercial side of the client relationship, proactively identifying expansion opportunities, and turning customer success into revenue growth • Track record of success interpreting and leveraging data to drive adoption and expansion • Track record of success developing deep product expertise and using that knowledge to anticipate client needs and deliver recommended solutions • Tight feedback loop with the Product Team, ensuring client feedback informs product decisions • AI fluency: orchestrating AI and building systems that elevate how you work; thoughtful about outcomes, aware of limitations, and continuously improving AI usage • Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative • Experience with Institutional Buyers • Must be based in the United States • Must not require employment visa sponsorship in the United States

🏖️ Benefits

• Competitive Salary • Competitive Equity • 401(k) Retirement Savings Plan • Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available) • Flexible Paid Time Off • Paid Company Holidays • Paid Parental Leave • 1-2 Onsites Per Year • Membership in an Ambitious, Kind, No-Drama Team