Technical Operations Specialist, I

🕒 August 19

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Measured

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

Measured is an AI-powered marketing effectiveness platform designed for enterprise brands. It specializes in media mix modeling and incrementality testing, providing solutions for optimized media planning and analytics. The platform delivers insights through a cross-channel dashboard, enabling businesses to understand the true impact of their marketing efforts while driving efficiency and growth. Measured is focused on helping companies prove marketing's impact and increase media efficiency across various sales channels.

📋 Description

• Handle client interactions professionally, accurately, and responsively • Own assigned tickets from acknowledgement through investigation, resolution, and closure • Meet response and resolution SLA timelines and communicate risks or delays proactively • Identify issues early, collaborate with teammates, and escalate internally when needed • Follow SOPs and best practices while identifying process inefficiencies • Collaborate with Engineering, Product, and other teams to resolve issues • Investigate data quality questions and perform basic accuracy checks • Identify data gaps and anomalies and document findings for Technical Support Engineer review • Verify data integration status and data flow from advertising platforms and analytics tools • Check for missing credentials, expired tokens, and configuration errors • Document support interactions in the ticketing system • Contribute to troubleshooting guides, FAQs, process updates, and knowledge base content • Develop and train AI agents to automate TechOps workflows • Build dashboards and views for operational problem-solving • Enhance end-to-end pipeline monitoring and help resolve potential breakages • Create and improve sub-agent skills for more valuable outcomes

🎯 Requirements

• 2–3 years of relevant professional experience, with at least 1 year of hands-on experience working with AI tools • Basic technical aptitude and ability to learn data platforms and software applications • Exposure to AI tools and agentic operational workflows • Proficient in Python and/or Node.js • Advanced SQL knowledge • Working knowledge of Jira, Angular, Snowflake, and AWS • Excellent spoken and written English communication skills with a customer-friendly, professional tone • Strong problem-solving and systematic troubleshooting skills • Ability to manage multiple priorities in fast-paced environments • Experience using ticketing systems such as Zendesk, Intercom, Freshdesk, or Jira Service Desk, or willingness to learn • Comfortable with ambiguity and learning new concepts quickly • Detail-oriented with strong organizational skills and follow-through • Basic Excel/Google Sheets skills for data review and validation • Nice to have: 1–2 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies • Nice to have: Experience or domain knowledge in marketing • Nice to have: Experience developing AI agents that automate complete end-to-end workflows

🏖️ Benefits

• 100% Remote • Total Rewards - Compelling compensation packages, regional paid holidays, and regional health and wellness plans where available • Social Engagement - virtual engagement, knowledge sharing, and more • Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives • Culture - Integrity, diversity, and award winning technology • Equal employment opportunities and diversity and inclusivity commitment