Healthcare Advocate – New Grad/Early Career Talent

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Medbill AI

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Medbill AI is focused on providing artificial intelligence solutions for medical billing. The company's mission appears to be streamlining billing processes in the healthcare sector, using AI technology to enhance accuracy and efficiency.

📋 Description

• Resolve complex user cases end-to-end, from AI handoff through final outcome. • Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps. • Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility. • Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation. • Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language. • Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next. • Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly. • Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale. • Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

🎯 Requirements

• You've personally navigated a complicated healthcare or insurance situation — for yourself, a parent, a partner, or another family member — and know what it's like to sit on hold, decode an EOB, or fight a denied claim. • Comfortable reading and interpreting Explanation of Benefits (EOBs), or willing to learn fast — bonus if you've already had to figure one out for someone you care about. • Strong instinct for problem-solving through ambiguity — no playbook exists for most of what you'll do, and you'll need to figure out the next right step without hand-holding. • Excellent written communication skills. Almost all user interaction happens over chat, not phone — you need to write clearly, warmly, and precisely under real stakes. • Comfortable being direct and persistent with institutions (insurers, provider billing offices) on someone else's behalf. • Genuine interest in healthcare, insurance, or patient advocacy as a space you want to build a career in — this is a founding role, not a stepping stone.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events