Implementation Manager

Job not on LinkedIn

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🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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MediSpend

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📋 Compliance

Healthcare • Consulting • Compliance

MediSpend is a leading provider of compliance solutions tailored for life sciences companies. With a focus on enhancing transparency and minimizing risks, MediSpend offers a comprehensive suite of end-to-end solutions that streamline compliance processes across entire organizations. Its offerings include HCP engagement, KOL management, data management, transparency reporting, and third-party due diligence, among others. By providing real-time data analytics and a centralized view of compliance data, MediSpend enables stakeholders to identify risks and execute strategic initiatives effectively. The company empowers life sciences entities to grow their businesses while staying compliant with diverse global reporting requirements, such as the Sunshine Act and Open Payments in the United States.

📋 Description

• Report to the Director, SaaS Implementation & Service Delivery • Manage client implementations from Project Kickoff through Production deployment • Develop and maintain project plans, milestones, goals, deliverables, risks, and critical dependencies with internal and client stakeholders • Communicate project updates and expectations to team members and management • Manage changes in project scope, identify potential crises, and devise contingency plans • Facilitate client discovery and solution-design sessions, document decisions, and support implementation approaches within Medispend best practices • Serve as primary solution lead and subject matter expert, translating client business requirements into supported configuration, workflow, and technical solutions • Perform hands-on configuration • Liaise between the Medispend development team and clients to ensure milestones and technical dependencies are achieved on schedule • Review development updates and support quality assurance and client user acceptance testing • Oversee client acceptance testing, track issues and feedback, and coordinate resolution of critical items • Diagnose client issues and escalate them to the development team • Create training materials and client workflow documentation and conduct train-the-trainer sessions • Support Customer Success and Managed Services teams with customer support delivery, data management and remediation, and report generation • Identify delivery improvements, develop and share best practices, and strengthen client outcomes

🎯 Requirements

• 5+ years’ experience in a SaaS or other high-tech environment • 5+ years’ experience in project management and implementing software solutions • Familiar with US and OUS Transparency and Compliance within the Life Sciences Industry • Bachelor’s degree in Information Systems, Computer Science or related field preferred • PMP certification a plus • Experience in Confluence, JIRA, Zendesk and Smartsheet a plus • Deep understanding of project management methodology, including project planning and risk management • Demonstrated ability to build and maintain client relationships • Strong oral and written communication, facilitation, negotiation, and organizational skills • Proven track record of successfully managing expectations with clients and stakeholders at all organizational levels • Ability to manage multiple concurrent projects and shift priorities under tight deadlines • Exceptional attention to detail in a dynamic, fast-paced, entrepreneurial environment • Excellent interpersonal and cross-functional collaboration skills • Demonstrated proficiency using Mac and Windows MS Office Suite, including Word, Excel, PowerPoint and Outlook • Reliable high-speed internet access and a safe, ergonomic, confidential home-office workspace • Ability to perform extended periods of sitting, view a computer screen, and communicate through written and verbal means • Occasional ability to lift materials or equipment up to 20 pounds

🏖️ Benefits

• Merit-based compensation – Competitive base salary plus bonus • Work from anywhere – Roles are open to candidates located anywhere in the US (United States) • Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave • 401k+ Match • Comprehensive health, dental, and vision insurance • Paid Parental Leave • Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development • Limited travel may be required for occasional team meetings, training sessions, or business events • Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws

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