Medrio
51 - 200 employees
Founded 2011
🏥 Healthcare
💼 Consulting
📦 Logistics
💰 $30M Venture Round on 2017-05
Healthcare • Consulting • Logistics
Medrio is a company that specializes in providing advanced technology solutions for clinical trials. They offer a range of services including Clinical Data Management Systems (CDMS/EDC), electronic Clinical Outcome Assessments (eCOA/ePRO), eConsent, and Randomization and Trial Supply Management (RTSM). Medrio's integrated platform allows for efficient data collection and management, optimizing workflows and enhancing participant engagement during clinical research. The company's solutions cater to various industries such as MedTech, Pharma & Biotech, and Clinical Research Organizations (CROs).
Customer Enablement Associate
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Medrio
51 - 200 employees
Founded 2011
🏥 Healthcare
💼 Consulting
📦 Logistics
💰 $30M Venture Round on 2017-05
Healthcare • Consulting • Logistics
Medrio is a company that specializes in providing advanced technology solutions for clinical trials. They offer a range of services including Clinical Data Management Systems (CDMS/EDC), electronic Clinical Outcome Assessments (eCOA/ePRO), eConsent, and Randomization and Trial Supply Management (RTSM). Medrio's integrated platform allows for efficient data collection and management, optimizing workflows and enhancing participant engagement during clinical research. The company's solutions cater to various industries such as MedTech, Pharma & Biotech, and Clinical Research Organizations (CROs).
📋 Description
• Support Medrio’s Technical Writers in writing and maintaining product user guides, knowledge base articles, and best practice guides for Medrio's software • Draft clear, customer-facing software release notes explaining new features and changes • Partner with the Customer Enablement team to design and build curricula and structured content for instructor-led and self-paced training paths • Keep documentation and training content current as products evolve, working closely with Product and Support teams • Deliver live, human-led customer training sessions, including onboarding, ongoing education, and advanced feature training • Facilitate webinars and workshops to build customer proficiency and confidence with Medrio products • Adapt training delivery and pacing for different audiences and customer protocols or processes • Respond directly to customer how-to questions and troubleshoot configuration issues within training settings
🎯 Requirements
• Bachelor's degree or equivalent professional experience • 2–4 years of experience in customer education, training, technical writing, or customer success, ideally within a SaaS or software organization • Demonstrated technical aptitude and ability to learn, configure, and troubleshoot software • Excellent written and verbal communication skills, with ability to translate technical concepts for non-technical audiences • Experience delivering live training sessions or presentations to external audiences • Strong organizational skills and ability to manage multiple content and training projects simultaneously • Experience in clinical trials or clinical trial software, such as EDC • Familiarity with learning management systems (LMS) and knowledge base platforms, such as Confluence and Zendesk • Experience creating technical documentation or knowledge base content • Curriculum planning skills • Ability to write effective copy, instructional text, and audio/video scripts • Understanding of varied learning styles • Familiarity with e-learning design, video technology, and editing
🏖️ Benefits
• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums • Retirement contributions • Equity: Stock options so you share in what we're building • Generous parental leave • Flexible time off - including company bonus holidays during months with no public holidays • Monthly mobile/internet stipend • Wellness stipend
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