Product Partner Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Medrio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

💰 $30M Venture Round on 2017-05

Biotechnology • Pharmaceuticals • Healthcare Insurance

Medrio is a company that specializes in providing advanced technology solutions for clinical trials. They offer a range of services including Clinical Data Management Systems (CDMS/EDC), electronic Clinical Outcome Assessments (eCOA/ePRO), eConsent, and Randomization and Trial Supply Management (RTSM). Medrio's integrated platform allows for efficient data collection and management, optimizing workflows and enhancing participant engagement during clinical research. The company's solutions cater to various industries such as MedTech, Pharma & Biotech, and Clinical Research Organizations (CROs).

📋 Description

• Serve as Medrio's primary operational point of contact for product partner relationships, including AG Mednet, ThoughtSphere, Pharmaseal, and future partners • Establish and maintain regular operational cadences with each partner: monthly operational reviews, quarterly business reviews, agenda management, documented outcomes, and follow-through on commitments • In partnership with Marketing, develop and maintain per-partner commercial readiness assets: capability documentation, implementation narratives, customer-facing talking tracks, and sales enablement materials that enable the commercial team to represent partner products confidently • Coordinate customer escalations involving partner products: review issues, align internal and partner teams on resolution plans, and communicate outcomes to affected customers • Triage partner platform updates, release notifications, and API changes: assess internal impact (SSO, user management, customer workflows), coordinate with IT and Engineering, and communicate relevant changes to internal stakeholders • Drive GTM execution for partner-enabled offerings in coordination with Sales, Marketing, and Professional Services, ensuring partner products are accurately represented in commercial motions and customer conversations • Maintain visibility into partner-influenced deal pipelines with Sales and Business Development, tracking open opportunities and commercial status • Coordinate partner operational logistics including JIRA access, SSO configuration, shared drive management, IT ticket coordination, and integration setup • Identify and surface integration gaps, customer experience friction points, API limitations, and commercial readiness issues, escalating to the Senior Director and relevant Product or Engineering owners as appropriate • Establish and maintain clear documentation distinguishing what this role owns (coordination, commercial readiness, GTM execution) from what remains with Product and Engineering (requirements, technical design, roadmap decisions) • Continuously improve partner operational processes to reduce friction and support scale as the partner ecosystem and Medrio's product portfolio grow

🎯 Requirements

• 5+ years of relevant experience in partner management, product operations, business development operations, or a related field • Bachelor's Degree required • Experience working with SaaS or platform-level technology partnerships strongly preferred • Clinical trial or life sciences industry experience preferred but not required.

🏖️ Benefits

• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums. • Retirement contributions • Equity: Stock options so you share in what we're building. • Generous parental leave. • Flexible time off - including company bonus holidays during months with no public holidays. • Stipends — A monthly mobile/internet stipend and a wellness stipend to support how you work and how you recharge.