Medtronic
10,000+ employees
Founded 1949
🏥 Healthcare
🏭 Manufacturing
⚕️ Healthcare Insurance
Healthcare • Manufacturing • Healthcare Insurance
Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.
Principal Customer Contract & Payment Specialist, Neuroscience
🔥 0 minutes ago
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Medtronic
10,000+ employees
Founded 1949
🏥 Healthcare
🏭 Manufacturing
⚕️ Healthcare Insurance
Healthcare • Manufacturing • Healthcare Insurance
Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.
📋 Description
• Serve as a subject matter expert for customer contracting and payment processes, guiding internal stakeholders and resolving complex or escalated issues • Lead or support process improvement initiatives for contracting and payment workflows • Develop and implement standard operating procedures, job aids, and best practices • Partner with Compliance, Legal, Finance, and Marketing to align activities with regulatory requirements, Sunshine Act reporting, and internal policies • Conduct quality reviews and trend analysis to identify risks, recurring issues, and operational improvement opportunities • Support system enhancements, testing, and implementation activities for contract and payment management platforms • Provide training, onboarding, and ongoing support to team members and business partners • Develop and maintain reporting dashboards and metrics for workload, turnaround times, compliance, and operational performance • Facilitate cross-functional alignment and standardize practices across business units • Lead or support large-scale projects, process transitions, system implementations, and operational transformations • Identify operational risks and compliance considerations and recommend mitigation strategies • Liaise between shared services and business stakeholders to ensure communication and issue resolution • Receive and process requests to create contract records and payments
🎯 Requirements
• Bachelor’s degree required • Minimum 7 years of relevant experience, or an advanced degree with a minimum of 5 years of relevant experience • Experience working with non-sales contracts or in a contract-related capacity • Experience with contract management, payment processing, or shared services operations in a large, matrixed organization • Experience leading cross-functional projects or process improvement initiatives • Experience with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies • Familiarity with enterprise workflow or project management tools such as Workfront, ServiceNow, Salesforce, or similar platforms • Experience supporting or participating in system implementations, enhancements, or UAT • Advanced data analysis and reporting skills, including Excel/Power BI or similar tools • Knowledge of invoicing, accruals, and vendor payment workflows in systems such as SAP • Experience developing SOPs, job aids, or training materials • Familiarity with audit support, compliance monitoring, or internal controls in a regulated industry • Ability to mentor or provide functional guidance • Experience with U.S. and international HCP contracting requirements • For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Unrestricted U.S. work authorization is required at hire and throughout employment for roles below Principal level; this Principal-level role is eligible for U.S. sponsorship
🏖️ Benefits
• Competitive salary • Flexible Benefits Package • Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) • Short-term incentive called the Medtronic Incentive Plan (MIP)
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