Principal Field Technical Service Specialist, NMPH

🔥 15 hours ago

🏄 California, Florida – Remote

🏄 California – Remote 🐊 Florida – Remote

💵 $100.8k - $151.2k / year

⏰ Full Time

🔴 Lead

🦅 H1B Visa Sponsor

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Provide field-based technical, procedural, and clinical support for Neuromodulation and Pelvic Health clinical studies • Support implant procedures, device programming, follow-up visits, troubleshooting, and study-related patient support • Partner with physicians, investigators, research coordinators, and site personnel on protocol compliance, enrollment, patient follow-up, and data collection • Serve as a technical resource across Clinical Research, Engineering, Research and Technology, Medical Affairs, and field teams • Support study planning, activation, and site initiation activities • Review clinical investigational plans, workflows, training materials, technical documentation, and site support strategies • Deliver education and training on device functionality, therapy delivery, programming, procedural workflows, and study requirements • Document field observations, technical issues, study execution challenges, and customer feedback • Communicate trends and recommendations to stakeholders • Collaborate cross-functionally to identify study risks, remove execution barriers, and improve operational effectiveness • Mentor and provide technical guidance to clinical and field-based colleagues

🎯 Requirements

• High School Diploma or GED and 10+ years; OR Associate Degree and 8+ years; OR Bachelor's Degree and 6+ years of clinical, technical, field service, medical device, healthcare, procedural support, or related experience • Experience supporting device-based clinical, technical, procedural, or customer-facing activities, including physician education, device programming, troubleshooting, procedural support, or patient support • Ability to work effectively in clinical environments while supporting multiple stakeholders and study priorities • Ability to travel approximately 70% to 75% of the time, including overnight travel by air and automobile, across the United States • For Baccalaureate degrees earned outside of the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Principal-level U.S. work authorization sponsorship policy applies; roles below Principal level require unrestricted U.S. work authorization at hire and throughout employment • Preferred: Experience supporting clinical research, investigational device studies, feasibility studies, pivotal trials, or post-market clinical programs • Preferred: Experience with Neuromodulation and/or Pelvic Health therapies, including Deep Brain Stimulation, Spinal Cord Stimulation, Targeted Drug Delivery, Sacral Neuromodulation, or Tibial Neuromodulation • Preferred: Procedural, operating room, interventional, or implant support experience • Preferred: Knowledge of Good Clinical Practice, clinical trial conduct, protocol compliance, study documentation, data quality standards, and regulated medical device environments • Preferred: Experience training, mentoring, coaching, or providing technical leadership

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for Vice Presidents and above or employees meeting IRS earning minimums • Temporary employees eligible for paid sick time as required by applicable state law • Employee Stock Purchase Plan for temporary employees