Senior IT Operations Analyst

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MedZed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

💰 $6M Venture Round - MedZed on 2021-10

Healthcare • Healthcare Insurance • Social Impact

MedZed is a care navigation and outreach company that locates, engages, and manages care for high-risk, hard-to-reach individuals—especially Medicaid members—with unmanaged clinical conditions and unmet social needs. Using locally based Navigators with lived experience, MedZed delivers hands-on, in-person and remote care management to reconnect members to primary, specialty, behavioral health and social services, close care gaps, and reduce avoidable emergency and inpatient use. The company partners with health plans and community organizations across multiple states to improve outcomes and lower costs for vulnerable populations.

📋 Description

• Own the internal support ticket queue end-to-end: triage, resolve, escalate, and track to closure • Establish and maintain internal SLAs for response and resolution; monitor performance and report to the Technology Director • Identify support-volume patterns and root-cause recurring issues • Build and maintain a self-service knowledge base • Coordinate with the external IT managed services provider and security monitoring team on alert response and remediation • Execute access revocation, device isolation, and access record maintenance • Provide structured escalations with context and recommended next steps • Monitor vendor responsiveness and flag performance gaps • Own the hardware lifecycle: procurement, configuration, deployment, inventory, maintenance, and retirement • Maintain audit-ready asset records and manage refresh cycles • Manage MedZed's Verizon corporate account, including device procurement, line management, plan assignments, and invoice reconciliation • Identify telecom cost optimization opportunities • Oversee technology provisioning and deprovisioning for onboarding, role changes, and terminations • Maintain and improve provisioning checklists for evolving systems, roles, and HIPAA requirements • Partner with HR on time-sensitive employee transitions • Maintain SOPs and runbooks for recurring IT operations tasks • Identify process gaps creating operational, security, or compliance risk and collaborate with the Technology Director on solutions • Ensure documentation is current, accessible, and usable

🎯 Requirements

• 5+ years of progressive experience in IT operations or IT support, with demonstrated ownership beyond reactive ticket resolution • Proven ability to operate independently, manage competing priorities, and self-direct without day-to-day supervision • Proficiency with Microsoft 365 administration • Working knowledge of Azure/Entra ID for identity and access management • Experience with hardware procurement, MDM platforms, and asset lifecycle management • Able to work effectively with HR, Finance, Operations, and non-technical leadership • Process-oriented mindset; documents gaps, builds standards, and follows through • Ability to work under pressure and systematically organize complex problems into smaller solvable components • Effective communication skills and ability to communicate problems and solutions to technical and non-technical audiences • Bachelor's degree preferred; equivalent practical experience will be considered in lieu of a degree • Preferred: experience in a healthcare or HIPAA-regulated environment • Preferred: familiarity with security controls relevant to access management and endpoint hygiene • Preferred: experience managing a corporate wireless account • Preferred: CompTIA A+, Network+, or Security+; or Microsoft certifications (MS-900, AZ-900)