Customer Success Manager

🕒 July 8

🏈 Alabama, Florida, +3 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. • Core focus on post-sale relationships, upselling/cross-selling, enablement, service performance, renewals, and supporting customer experience. • Accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements. • Collaborate with Direct Sales Executives and Solutions Architects to drive, grow, and retain targeted revenue from existing customers. • Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure a quick time to value. • Champion customers throughout their entire customer journey, facilitating resolution of customer-related issues and concerns from a Commercial and Sales standpoint. • Report on and analyze customer experience, communicating trends to the wider team and identifying growth opportunities.

🎯 Requirements

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries. • 3+ years experience in an Account Management or Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations. • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with the wider Megaport teams to focus on revenue generation and results. • Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list. • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations. • Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

🏖️ Benefits

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program