Principal Technical Program Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $155k - $185k / year

⏰ Full Time

🔴 Lead

🔧 Technical Program Manager

👻 Ghost score 0%

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Own the delivery plan for a core product area • Map dependencies across engineering, deployment, and customer teams • Sequence milestones, track the critical path, and hold teams to dates • Drive technical design reviews to closure with engineering • Reason about APIs, webhooks, event flows, data contracts, permissions, reliability, and observability • Resolve integration failures, environment issues, data access, third-party dependencies, and cross-team conflicts • Escalate issues with a recommendation • Define readiness criteria and launch gates with Product and engineering • Own rollout plans, staged deployment, rollback paths, and go/no-go decisions • Establish feedback loops for agentic workflows • Route task outcomes, transcripts, exceptions, and user feedback into triage • Drive defects to closure against Product's quality bar • Use SQL and telemetry to track delivery health, adoption, and regression • Report from data • Own status communications to leadership and customers • Surface risks early with options and recommendations • Contribute reusable delivery patterns, templates, and operating practices • Channel field feedback to Product • Work across engineering, Deployment Strategists, and customer teams inside live enterprise deployments

🎯 Requirements

• 8+ years in technical program management, delivery leadership, or software engineering, including ownership of enterprise or platform releases • Substantial hands-on technical foundation • Ability to independently write and read SQL • Experience working with JSON and APIs • Understanding of webhooks and event-driven integrations • Ability to inspect code when needed and build or modify lightweight prototypes • Experience with Python, JavaScript/TypeScript, Node.js, or comparable tooling strongly relevant • Track record driving programs from design review through production where reliability, data quality, security, and latency matter • Experience delivering AI or ML systems into production • Understanding of evaluation, guardrails, and human-in-the-loop design as delivery scope • Command of dependency management, risk tracking, and escalation • Comfort working directly with customer technical teams and business operators • Exceptional written and verbal communication • High-ownership, low-ego working style • Based in the United States • Professional working proficiency in English • Preferred: experience with agentic AI products, LLM evaluation, or production systems combining automation with human review • Preferred: experience delivering on configurable, multi-tenant platforms or complex enterprise integrations • Preferred: domain experience in customer service operations, contact-center technology, or high-volume business-process operations • Preferred: experience supporting customer deployments, technical integrations, or forward-deployed work • Preferred: secure SDLC practices aligned with SOC 2 Type II or similar • Preferred: prior founder, early-team, or top-tier consultancy experience

🏖️ Benefits

• Remote work in the United States • Some travel to customer sites may be required • Equal employment opportunity and anti-discrimination protections