Customer Success Manager

🕒 April 29

🏢🏡 New York City – Hybrid

💵 $53k - $71k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Meltwater

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📱 Media

🤖 Artificial Intelligence

☁️ SaaS

Media • Artificial Intelligence • SaaS

Meltwater is a leading company specializing in media intelligence and social data analytics. Its platform provides businesses with tools to monitor media, understand consumer trends, and manage social media through AI-driven insights. Meltwater's comprehensive suite of services includes media relations, social listening, influencer marketing, and sales intelligence, aimed at empowering companies to make data-driven strategic decisions and improve marketing and PR outcomes. With a focus on providing robust data sets and transforming them into actionable insights, Meltwater supports global brands in navigating and thriving in the media landscape.

📋 Description

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions • Empower clients with tools and resources to cultivate strong advocacy • Foster a deep understanding of customers' organizational context and objectives • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities • Proactively engage with accounts ahead of renewal dates • Take ownership of customer account gross retention • Drive client engagement and product adoption • Conduct thorough onboarding and training sessions for new customers • Gather customer feedback through executive business reviews • Identify expansion opportunities and communicate them to Account Managers

🎯 Requirements

• A Bachelor's degree or higher is preferred for this role • Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. • Exceptional communication and interpersonal skills • Results-driven mindset, dedicated to achieving customer satisfaction • Proactive approach in identifying and addressing customer needs • Collaborative spirit, adept at working closely with cross-functional teams • Excellent written and verbal communication skills in English • Willingness to embrace a flexible work schedule.

🏖️ Benefits

• Flexible paid time off that allows you to have an enhanced work-life balance • Excellent medical, dental, and vision options • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. • Energetic work environment with a hybrid work style, providing the balance you need. • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.