Customer Success Manager

🕒 April 23

🏢🏡 New York City – Hybrid

💵 $100k - $140k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Nitra

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

⚕️ Healthcare Insurance

💳 Fintech

Finance • Healthcare Insurance • Fintech

Nitra is a company dedicated to simplifying finance management for healthcare practices. They offer a comprehensive financial platform known as the Nitra Card, which provides benefits such as cash back on medical supplies and business expenses. The platform is designed to maximize rewards and manage expenses effectively across various healthcare sectors. Nitra's solutions include features like expense management, accounting automation, and fraud protection. Their service aims to save time and reduce operational hassles for healthcare businesses, making financial management more efficient and rewarding for medical practitioners.

📋 Description

• Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction. • Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells. • Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users. • Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff. • Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.

🎯 Requirements

• 2-8 years of Customer Success or Account Management experience. • BA degree or equivalent practice experience. • Direct experience in customer success or similar relationship-focused positions. • Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry. • Experience working in a fast-paced environment and/or a startup. • Multiple years of experience working closely with executive-level stakeholders, demonstrating poise and professionalism. • Experience coordinating cross-functional teams and stakeholders.

🏖️ Benefits

• Equity - Everyone at Nitra is an owner. When the company wins, you win. • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra. • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options. • Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match. • Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.