Product Enablement Lead

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Member Access Processing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

eCommerce • Technology • SaaS

Member Access Processing is a robust platform that offers a variety of digital tools designed to optimize link management and enhance customer connections. Their services include a URL shortener, QR code generation, and customizable landing pages, all of which help businesses engage their audiences more effectively. With analytics features that provide insight into performance, Member Access Processing enables businesses to track and analyze user interactions across various channels.

📋 Description

• Design, develop, maintain, and deliver product learning experiences for credit unions and MAP employees. • Maintain product and systems expertise across MAP products, Visa DPS platforms, card processing solutions, fraud, disputes, and operational tools. • Monitor product roadmaps, release communications, enhancements, and workflow changes to determine training impacts. • Partner with subject matter experts to validate product information, workflows, dependencies, and client-facing guidance. • Develop role-based learning paths, instructor-led programs, virtual learning, tutorials, workflow guides, playbooks, job aids, knowledge articles, videos, and assessments. • Create product enablement packages for launches and enhancements, including facilitator guides, demonstrations, exercises, practice scenarios, knowledge checks, and post-training resources. • Build hands-on labs, simulations, case studies, and realistic scenarios covering workflows, troubleshooting, decision-making, and operational readiness. • Deliver product training to new and established clients and facilitate new-hire and ongoing education for MAP employees. • Lead training through discovery, scoping, preparation, onboarding, go-live readiness, reinforcement, and follow-up learning. • Facilitate guided system exercises, troubleshooting workshops, workflow practice sessions, office hours, coaching, and knowledge refreshers. • Measure learner proficiency, training effectiveness, adoption indicators, support trends, and operational outcomes. • Participate in product and release planning, training-impact assessments, pilot training, readiness validation, and post-implementation reviews. • Collaborate with Product, Client Services, Implementation, Fraud Services, Operations, and other subject matter experts. • Maintain Membership.io, learning platforms, and LMS content, including scheduled reviews, updates, accessibility practices, and content governance. • Surface product, configuration, documentation, workflow, learner, and adoption issues to inform product and process improvements.

🎯 Requirements

• Five or more years of experience in the payments industry, with direct experience supporting credit and/or debit card processing operations, processor platforms, card servicing, implementations, or payment-related client support. • Demonstrated working knowledge of the card transaction lifecycle, including authorization, clearing and settlement, exceptions, disputes, fraud considerations, and cardholder servicing workflows. • Demonstrated ability to navigate complex processing systems and translate system behavior into practical guidance for clients and internal teams. • Experience developing or delivering hands-on, scenario-based learning, coaching, knowledge transfer, or technical enablement. • Demonstrated ability to troubleshoot complex operational or processing scenarios and communicate findings clearly to technical and non-technical audiences. • Experience working cross-functionally with client service, implementation, product, operations, fraud/disputes, or payment-processing teams. • Strong working knowledge of credit union processing environments and core systems. • Ability to interpret product documentation, release information, system workflows, and technical requirements and convert them into clear, actionable learning content. • Excellent facilitation, presentation, storytelling, written communication, and stakeholder-management skills. • Strong organizational and project-management skills, with the ability to manage multiple curriculum priorities and meet release-driven deadlines. • Ability to simplify complex technical and operational concepts without losing accuracy. • Proficiency with Microsoft Office and experience working with learning platforms, virtual training tools, or content-authoring applications.