Coach Recruiter – Operations Coordinator

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Mento

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 $6M Seed Round - Mento on 2023-02

SaaS • HR Tech • B2B

Mento is a coaching platform that helps companies develop leaders and accelerate career growth through 1:1 coaching and mentorship delivered by experienced operators. The platform pairs leaders with coaches who've held similar roles, matches based on role/goals/working style, and uses an AI coaching layer to keep sessions connected and focused on business outcomes. Mento is positioned as a performance-driven, enterprise-focused solution with measurable outcomes and a curated coach network for teams at companies.

📋 Description

• Own and evolve coach recruiting • Manage the systems and daily momentum needed to scale a high-volume coach recruiting funnel, moving candidates from sourcing, referrals, and application review through interviewing, selection, and hiring. • Create a thoughtful candidate experience that reflects Mento’s culture and quality standards, and enables us to continue to attract top coaches. • Use AI, automation and data tracking to improve and evolve every stage of the process. • Set new coaches up for success from onboarding through activation • Manage the coach journey from offers through onboarding, training and coach readiness. • Ensure new coaches have a clear, organized, and supportive path to activation. • Improve onboarding and training workflows using AI, automation, templates, along with feedback and data analysis to identify gaps and recommend improvements. • Drive ongoing coach operations • Own the day-to-day workflows that keep the coach community running effectively while maintaining high coach satisfaction. • Manage coach communications, operational requests, documentation, process updates, and recurring programs. • Identify trends, gaps, bottlenecks, and recurring issues across the coach lifecycle and develop practical and AI-first solutions. • Partner cross-functionally to improve handoffs, clarify ownership, and ensure coaches receive timely support. • Help operationalize new coach programs, policies, tools, and product changes, using data and feedback to evaluate their effectiveness. • Build AI-first systems across the coach lifecycle • Use AI to redesign recruiting and operational workflows while preserving strong human judgment and connection. • Build prompts, automations, frameworks, dashboards, and lightweight tools that reduce manual work and improve consistency. • Test new approaches, measure their impact, gather feedback, and iterate based on quality, efficiency, and candidate and coach experience.

🎯 Requirements

• You thrive with end-to-end ownership • You use AI to build and evolve systems. • You balance strategy with hands-on execution. • You create exceptional human experiences. • You use data to drive action. • You care about coaching and human development.

🏖️ Benefits

• Fully Remote - ability to work from anywhere with bi-annual team offsites • Competitive salary and equity • Medical, dental, vision, and a 401k plan • Unlimited vacation (We actually mean this! it's important to keep yourself fresh) • $500 home office stipend • Access to your own Mento Coach