Senior Business Analyst

Job not on LinkedIn

🔥 1 hour ago

🏛️ District of Columbia, Florida, +3 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $115k - $145k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Mercadona

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1981

🛒 Retail

🍽️ Food & Beverage

Retail • Food & Beverage

Mercadona is a Spanish supermarket chain and one of Spain’s largest grocery retailers. It operates a nationwide network of supermarkets selling food, household goods, and everyday consumer products, and has developed strong private-label offerings and an efficient supply and logistics model. Mercadona serves consumers primarily through its physical stores while expanding online grocery services and home delivery.

📋 Description

• Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM. • Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on. • Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria. • Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint. • Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation. • Ensure every story entering a sprint meets a defined “ready” bar, with enough detail for engineering to estimate and execute without follow-up guesswork. • Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria. • Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation. • Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines. • Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications. • Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows. • Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities. • Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system. • Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment. • Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others. • Support entity resolution, identity, and data consistency initiatives that span multiple platforms. • Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support. • Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes. • Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries. • Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers. • Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended. • Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of “done.” • Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time. • Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA). • Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning. • Support the team in translating raw platform data into narratives leadership can act on.

🎯 Requirements

• 7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products. • Experience authoring Jira user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption. • Experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation. • Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents. • Experience working with external development vendors and translating requirements clearly across organizational boundaries. • Hands-on data analysis ability, including comfort with SQL or similar tools for self-service data exploration. • Experience in B2B or SaaS environments with contractual SLAs and enterprise customers. • Demonstrable written/visual communication skills: executive summaries, process diagrams and stakeholder presentations.

🏖️ Benefits

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance