Core Account Manager

🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Merchants Fleet

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

☁️ SaaS

🏢 Enterprise

Transport • SaaS • Enterprise

Merchants Fleet is a leading provider of comprehensive fleet management solutions in the United States. The company specializes in fleet optimization, leasing, funding, electrification, and consulting services, with a strong emphasis on electric vehicle (EV) adoption and sustainability. Merchants Fleet offers a variety of customizable programs aimed at improving driver productivity, cost and risk management, and fleet efficiency. Their innovative technology includes telematics and GPS tracking, safety and training programs, and advanced cost of ownership tools. Merchants Fleet serves a wide range of clients from small businesses to large enterprises, providing flexible and efficient solutions for vehicle leasing, rental, and management, with a focus on adapting to evolving technology and sustainability needs in the fleet industry.

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring timely resolution of issues and seamless delivery of Merchants services. • Develop a deep understanding of each client's business, industry, objectives, and fleet strategy. • Build strong, consultative relationships that foster trust, loyalty, and long-term partnership. • Conduct regular client health check-ins to proactively identify opportunities, address concerns, and support retention efforts. • Partner with Client Development Managers to expand service utilization and uncover opportunities for growth. • Provide guidance and support across all aspects of the fleet lifecycle, including vehicle ordering, delivery, registration, billing, fulfillment, remarketing, and vehicle offboarding. • Assist clients in developing fleet strategies that improve efficiency, control costs, and support business objectives. • Develop and deliver client reviews, fleet presentations, reporting, and consultative recommendations. • Maintain expertise in leasing structures, financing options, contracts, service offerings, and industry trends. • Build and maintain knowledge of vehicle specifications, upfits, vehicle sourcing, and fulfillment processes. • Act as an advocate for your clients while collaborating across Merchants teams to deliver exceptional outcomes. • Utilize reporting tools, dashboards, alerts, and analytics to proactively manage account performance and identify opportunities for improvement. • Ensure adherence to client-specific service level agreements and quality standards. • Promote client self-sufficiency through education and support of Merchants' customer-facing technology solutions. • Represent the voice of the client in continuous improvement initiatives, helping enhance processes, tools, and the overall client experience. • Maintain accurate account documentation and workflow management within CRM systems. • Manage administrative activities throughout the lifecycle of client leases and rentals. • Partner closely with Sales, Operations, and cross-functional teams to onboard new clients and support ongoing account success. • Lead or participate in special projects that contribute to business growth and operational efficiency.

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience. • 5+ years of experience in client relationship management, account management, fleet management, leasing, or a related industry. • Strong understanding of fleet management principles, leasing programs, and client service best practices. • CAFM certification preferred or willingness to pursue continued professional development. • Proven ability to manage multiple priorities while maintaining exceptional attention to detail. • Strong analytical skills with the ability to interpret data and translate insights into recommendations. • Excellent verbal, written, presentation, project management, and interpersonal communication skills. • Demonstrated ability to influence, collaborate, and build relationships across all levels of an organization. • High degree of accountability, ownership, and self-motivation. • Advanced proficiency with CRM systems, Microsoft Office Suite, and business applications. • Willingness and ability to travel up to 10% nationwide.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities