Fleet Assist Account Manager

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🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Merchants Fleet

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

☁️ SaaS

🏢 Enterprise

Transport • SaaS • Enterprise

Merchants Fleet is a leading provider of comprehensive fleet management solutions in the United States. The company specializes in fleet optimization, leasing, funding, electrification, and consulting services, with a strong emphasis on electric vehicle (EV) adoption and sustainability. Merchants Fleet offers a variety of customizable programs aimed at improving driver productivity, cost and risk management, and fleet efficiency. Their innovative technology includes telematics and GPS tracking, safety and training programs, and advanced cost of ownership tools. Merchants Fleet serves a wide range of clients from small businesses to large enterprises, providing flexible and efficient solutions for vehicle leasing, rental, and management, with a focus on adapting to evolving technology and sustainability needs in the fleet industry.

📋 Description

• Build strong, consultative relationships with clients and become a trusted extension of their team. • Partner with clients and internal stakeholders to develop account strategies that support fleet goals and business objectives. • Manage day-to-day client requests and activities while ensuring alignment with client policies, priorities, and expectations. • Proactively identify opportunities to improve fleet performance, reduce costs, and enhance operational efficiency. • Take ownership of client challenges, leveraging critical thinking and problem-solving skills to deliver effective solutions. • Analyze fleet data and reporting to provide insights and recommendations that support informed decision-making. • Serve as the voice of the customer, partnering with internal teams to enhance processes, programs, and client outcomes. • Collaborate with subject matter experts to resolve inquiries quickly and efficiently in a high-volume environment. • Support client compliance initiatives by executing policies, monitoring adherence, and communicating non-compliance concerns to key stakeholders. • Develop expertise in Fleet Resources, Customer-Facing Technology, vehicle specifications, and upfit solutions to provide exceptional client guidance. • Lead client-specific projects and contribute to initiatives that strengthen and grow the Fleet Assist program.

🎯 Requirements

• Exceptional relationship-building and client service skills. • Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. • Excellent verbal, written, presentation, and interpersonal communication skills. • Proven ability to solve problems, make sound decisions, and think critically in complex situations. • Experience analyzing data and translating insights into actionable recommendations. • Ability to advocate for clients while balancing business objectives. • Comfort working independently while also thriving in a collaborative team environment. • Strong technical proficiency with CRM systems, Microsoft Office Suite, and Excel. • A positive, professional, and energetic approach to client and team interactions. • Ability to travel to client and prospect locations as needed.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities